Summary
Overview
Work History
Education
Skills
Volunteer Experience
Affiliations
References
Timeline
Generic

Traci Torrez

Elk Point,South Dakota

Summary

Customer Service Specialist with proven ability to prioritize tasks and excel in fast-paced environments. Expertise in resolving escalated customer issues while maintaining high satisfaction levels. Strong track record of fostering positive customer relationships and contributing to team success. Exceptional active listening and multitasking skills enhance overall service delivery.

Overview

29
29
years of professional experience

Work History

Customer Service Representative

Hirschbach Trucking
Sioux City , IA
12.2024 - Current
  • Assisted customers with inquiries and problem resolution effectively.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed positive relationships with customers through friendly interactions.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Took special orders in person and over telephone, generating additional revenue every month.

Union County Auditor

Union County Auditor
Elk Point, South Dakota
10.2023 - 12.2025
  • Responsible for coordination and preparation of the county master budget.
  • Official clerk to the County Commissioners.
  • Coordinating, verification, preparation and payment of all claims against the county and the maintenance of all records related thereto.
  • Set agendas and record all proceedings of the commission including entries of resolutions & ordinances.
  • Notify the Board of Commissioners of trends, developments, legislation & methods affecting all areas of responsibility.
  • Implementation and coordination of all data processing reports.
  • Levies, yearly financial statements, abatements, audit delinquent Tax, Pooled Cash, Expenditures, to name a couple.
  • Coordination of all election procedures and all voter registration responsibilities in the county.
  • Register voters, confirm voters are valid and eligible to vote.
  • Placing voters in proper ward, precincts, school districts, commissioners district, water district & fire district.
  • Maintain original voter card information as well as in Total Vote.
  • For each election, maintain polling places, prepare eligible poll workers as well as polling places.
  • Prepare information to order Election Ballots such as number of Democrats, Republicans, & Independents in each precinct to submit for printing.
  • Supervision of all subordinate staff and operations relating to the Union County Courthouse. I work directly with Treasure, ROD, Commissioners, EMA, Building Manager, States Attorney, Assessor, Sheriff’s office, Planning & Zoning, & Highway Dept and many more.
  • Carry out duties prescribed by the South Dakota Codified Law.
  • Coordinate with other departments & Elected Officials to obtain and furnish information, coordinate services to improve efficiency of operation.
  • Work with all government agencies like Cities, Townships, schools & overlapping school districts to process budget requests.
  • Responsible for computation of levies necessary to raise the revenue required by tax district.
  • Auditors’ office is also responsible for payroll duties as well as HR functions and all Insurance policies. I am responsible for attending workshops, meetings and classes each year.
  • Manage 3 Deputies Auditors within the Auditors office.

Senior International Transportation Supervisor

Tyson Fresh Meats
Dakota Dunes, SD
08.2007 - 07.2023
  • Coordinate/communicate with Ocean Carriers to book frozen/chilled/hide orders to multiple overseas destinations. Booked frozen cargo, Seasoned Ground Pork-Commissary.
  • Tracked the number of bookings made weekly to ensure we are on track w/ contracts till end of contract period.
  • Coordinate/communicated loading at source plants and unloading of shipments for arrival to ports and assist Container Freight Stations input container/seals to ensure proper documentation is met.
  • Managing multiple loads to multiple Container Freight Stations to ensure loads are unloaded in a timely manner as well as managed allocations at each facility.
  • Assisting sales and scheduling team members to ensure all products are staged, containers are available to load, and coordinate with ocean carriers for transportation.
  • Coordinate Letters of Credit; ensuring official government documentation is accurate and complete within specified timeframes as well as checking bills of ladings before sending to customer for accuracy.
  • Attach necessary documentation for each Free Alongside Ship order to complete applications for export.
  • Coordinate with fellow team members to utilize allocations of individual ocean carriers and Container Freight Stations between all frozen and chilled orders.
  • Coordinate all North American Free Trade Agreements (NAFTA) and Central American Free Trade Agreements (CAFTA) with Tyson sales members so agreements are filed before trucks reach boarders.
  • Managed data entry for tracking multiple spreadsheets.
  • Cost per container per ocean carrier roughly 12 carriers through Power BI.
  • Transit times from US to overseas destinations.
  • Allocations at various container fright stations across the USA.
  • Cost difference between truck or rail.
  • During Covid, worked through warehouses full of inventory as well as new shipments by working side by side Ocean Carriers to move product out of inventory for customer’s needs.

Production Scheduler

Tyson Fresh Meats
Dakota Dunes, SD
06.2000 - 08.2007
  • Create, write, and send schedules daily.
  • Manage inventory for Fresh plant, Freezers, Cherokee Cold Storage and Forward Warehouses.
  • Communicate with General Forman’s and Superintendents’ daily to properly fill orders.
  • Manage fill rates, projections, schedule misses, schedule mixes.
  • Communicate with sales to make sure we are properly managing ham and belly sales.
  • Assist traffic with traffic needs.

Clerk for Commodities

Tyson Fresh Meats
Dakota Dunes, SD
09.1999 - 06.2000
  • Check hog and cattle contracts with those in ledger.
  • Answer phones.
  • Write up price confirmations, and write accounts for cattle positions for the Director of Commodities.
  • Confirm cattle contracts with seller.
  • Communicate with cattle and hog buyers to verify which contracts are due.
  • Developing spreadsheets, typing memo’s, letters, and graphs.
  • Currently working with Microsoft Word, Microsoft Excel, Microsoft Outlook, Lotus, and Microsoft Power Point.

Freezer Clerk in Scheduling

Tyson Fresh Meats
Dakota City , NE
01.1998 - 09.1999
  • Put loads on loads lists daily.
  • Fax orders to all outside freezers.
  • Answer phone with good communication skills.
  • Communicate with plants on holdovers and follow up on orders for callbacks.
  • Enter cattle reports for day before cattle production.
  • Inform schedulers of any credit holds, under-weights, over-weights, exports orders on a daily basis.
  • Create spreadsheets.
  • Determine whether orders needed to be called back and write callback orders.

Trainer of Ground Beef, Packaging, and Fresh Scale

IBP Lakeside
Brooks Alberta , Canada
12.1996 - 12.1998
  • Company Overview: Canada
  • Trained employee’s basics in all areas of the Ground Beef department.
  • Assisted in operating the panel.
  • Training on analrays and blending.
  • Was lead person for the hind and fore quarter packaging department, ensuring that proper bag and box usage to effectively keep cost down.
  • Help employees learn how to properly run a cryovac.
  • Train and cross-train individuals also with directing work force to get maximum productivity out of individuals.
  • Trained scalers to input daily schedules into computer.
  • Assisted in the startup and end of day activities, as well as followed up with Supervisors and General Forman’s to insure they follow their schedules to the max productivity out of each day.
  • Canada

Education

High School Diploma -

Lexington High School
Lexington, NE
05-1991

Dental Assistant

McCook Community College
McCook Ne

Skills

  • Order tracking
  • Customer relationship management
  • Problem resolution
  • Budget preparation
  • Attention to detail
  • Positive and professional
  • Shipping procedures
  • Customer service
  • Staff training
  • Product knowledge
  • Strong teamwork
  • Shipping and receiving
  • Order fulfillment

Volunteer Experience

  • United Way at Tyson
  • Youth volleyball coach
  • Youth basketball coach
  • Member of Chili Cup fundraiser for students furthering college education.
  • Active in Church as a eucharist minister
  • Youth Disciple Mentor. Assisting with the backpack program.

Affiliations

  • United Way volunteer while at Tyson Fresh Meats. Working with a team making Tyson the largest contributor in the Siouxland area.
  • Youth Volleyball Coach
  • Youth Basketball Coach
  • Member of Chili Cup Fundraiser at Elk Point Jefferson school for students furthering their education.
  • Active at St Joseph Church in Elk Point as Eucharist Minister as well as Youth Desciple Mentor.

References

References available upon request.

Timeline

Customer Service Representative

Hirschbach Trucking
12.2024 - Current

Union County Auditor

Union County Auditor
10.2023 - 12.2025

Senior International Transportation Supervisor

Tyson Fresh Meats
08.2007 - 07.2023

Production Scheduler

Tyson Fresh Meats
06.2000 - 08.2007

Clerk for Commodities

Tyson Fresh Meats
09.1999 - 06.2000

Freezer Clerk in Scheduling

Tyson Fresh Meats
01.1998 - 09.1999

Trainer of Ground Beef, Packaging, and Fresh Scale

IBP Lakeside
12.1996 - 12.1998

High School Diploma -

Lexington High School

Dental Assistant

McCook Community College

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