Traci Walden
MORRISON,IL
Summary
Dynamic and dedicated professional with a strong background in customer service and healthcare, notably Becks shop and go. Proven ability to enhance customer service through effective communication. Skilled in cash handling and problem-solving, consistently delivering exceptional service while fostering positive relationships with clients and team members.
Overview
18
18
years of professional experience
Work History
Home Health Aide
In Home Care Connection
Morrison Illinois
03.2022 - 07.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals.
- Administered medication according to prescribed schedules, enhancing patient compliance.
- Developed and maintained positive relationships with patients and families for effective communication.
Line Work
Fulton Corporation
Fulton Illinois
12.2021 - 02.2023
- Enhanced public relations by addressing community concerns regarding line work promptly.
- Expanded skill set through hands-on experience with various tools, machinery, and techniques used in the field of power line work.
- Expedited order fulfillment through diligent assembly line work, upholding high standards of freshness and presentation.
- Acted as a mentor to new hires, sharing knowledge and experience in assembly line work to ensure smooth onboarding processes for all team members.
3rd Key
Dollar General Store
Morrison, IL/Clinton, IA
03.2006 - 11.2008
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals.
- Administered medication according to prescribed schedules, enhancing patient compliance.
- Developed and maintained positive relationships with patients and families for effective communication.
Head Chef
Sarah Harding
Clinton Iowa
09.2020 - 12.2022
- Oversaw kitchen operations, ensuring high standards of food quality and presentation.
- Developed seasonal menus, incorporating local ingredients to enhance dining experience.
- Trained and mentored culinary staff, promoting teamwork and skill development.
- Implemented efficient inventory management practices to reduce waste and optimize costs.
Cashier
Becks Shop an Go
Morrison, IL
08.2008 - 03.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer and balanced register at end of shifts.
- Organized merchandise displays to enhance shopping experience and promote sales.
- Trained new cashiers on operational procedures and customer service standards.
- Handled customer complaints professionally, ensuring satisfactory resolutions.
- Implemented inventory management practices to reduce stock discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Cosmetology
Educators of Beauty
Sterling Illinois 2005
High School Diploma - General
Morrison High School
Morrison, IL05.1997
Skills
Problem-solving
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cleaning and sanitizing
Team collaboration
Customer service excellence
Reliability and punctuality
Cash handling and management
Professionalism and courtesy
Issue resolution
Cash drawer balancing
POS systems
Cash register operation
Refund handling
Drawer balancing
Timeline
Home Health Aide
In Home Care Connection
03.2022 - 07.2024
Line Work
Fulton Corporation
12.2021 - 02.2023
Head Chef
Sarah Harding
09.2020 - 12.2022
Cashier
Becks Shop an Go
08.2008 - 03.2020
3rd Key
Dollar General Store
03.2006 - 11.2008
Cosmetology
Educators of Beauty
High School Diploma - General
Morrison High School