Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Traci Walker

Milton,FL

Summary

Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 15 years of experience in office environments. History of improving processes and increasing team efficiency.

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

37
37
years of professional experience

Work History

Office Coordinator Supervisor

Baptist Hospital, Gulf Breeze Hospital
07.2022 - Current
  • Managed 7 employees spread out over 4 separate offices, supervising workers and enhancing productivity and efficiency
  • Managed approximately 60-80 incoming calls, emails and faxes per day from patients, and other customers.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced communication within the team through regular meetings and detailed reporting.
  • Completed bi-weekly payroll for 7 employees
  • Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Completed bi-weekly payroll for [Number] employees.
  • Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Radiology office coordinator

Baptist Medical Center
09.2019 - Current
  • I work part time, 2 days per week coordinating appointments for the radiology department
  • All appointments for medical radiology are handled in our office.

Administrative Assistant III

Pensacola Christian College
08.2015 - 05.2019
  • Assistant to dean of Visual and performing arts
  • Created programs for all concerts and recitals given by students and faculty (55 total) in 3 months
  • Plus all correspondence with students and faculty, grading, reporting, ordering, taking care of copiers, printers, etc
  • Basically office manager without title
  • Previous to this I was a floating secretary
  • I covered any and all desks that needed help or cover while existing secretary was out
  • I was switchboard operator for one full school year
  • I was typist in clerical support office from time we started until I started the administrative assistant position.

Secretary in Secretarial Pool

Pensacola Christian College
08.2015 - 01.2019

Covered all desks in ministry, except for the executive office and the pastor's personal secretary, when people were out for surgery's, births, etc. Grounds was one of the desks that I covered for about 3 months.

daily timecards, payroll, schedules, accounts payable, receiving, all secretarial duties.

Maintenance on office machines and supplies.

Schedules and payroll.

Scheduling work and meetings for executives.



Supervisor in call center

Cornerstone Brands
07.2011 - 07.2015
  • Answered sales calls that turned into supervisor calls
  • Took care of customers that had issues
  • Had responsibility of training new CSR's
  • I was team lead and responsible for several ladies when I transferred to a work from home position
  • Then we transferred down here to Florida, or I would probably still be with them.

Secretary

West Chester Forensics
01.2007 - 01.2015
  • My husband was a police lieutenant and also a Traffic Accident investigator certified with the United States and abroad
  • I served as secretary for his business for 8 years
  • Made his travel arrangements, spoke to and met many clients and lawyers, set appointments, sometimes helped in the field with the measuring and mapping equipment
  • It was not a full time job.

Call Center Customer Service Representative

RDI Corporation
10.2010 - 07.2011
  • Answer sales phone calls for clothing store, st
  • Jude's, and a bank for a few shifts
  • Was given supervisor duties without the pay raise or the title
  • Learned many customer service skills
  • I was able to secure another position very easily and became supervisor within 3 months.

Receptionist/Cashier

Liberty Veterinary Hospital
03.2003 - 05.2005
  • Worked as receptionist/cashier/ front desk worker for busy vet hospital
  • Scheduling appointments, handling customers and their animals
  • Cashier, selling, kept up pet files, any paperwork that needed done.

Clerical duties

Fairfield High School
08.2001 - 05.2002
  • Clerical duties in the office, testing proctor, daily supervision, and teaching a computer class when the teacher became too ill to teach it
  • It was a Senior Computer class that I taught for the last 8 weeks of the class.

Secretary

Howard's trucking, LLC
06.2000 - 01.2001
  • Run local office, secured loads, took care of all paperwork, attend meetings, did all taxes, payroll, basically ran his business for him while he was on the road.

Teacher

Butler County Christian Academy
08.1996 - 05.2000
  • Taught Kindergarten for the first two years
  • Then transferred to 5th and 6th grade for two more years
  • I managed the students and the classroom, while teaching the curriculum
  • The school was a very small Christian school
  • They decided to close in May of 2000.

Underwriter

Lighthouse Mortgage Company
03.1994 - 10.1994
  • Filled in for the underwriter that was going on maternity leave
  • Stayed on doing her job 7 months.

File clerk/Secretary

Ohio Insurance Company
01.1993 - 01.1994
  • File clerk/Secretary.

Bank Teller

Savings of America
01.1990 - 08.1992
  • Bank Teller, lead teller
  • Stopped working when I had my first baby.

Retail store

Biggs retail store
01.1987 - 01.1989
  • Answered multi-line phone as well as other clerical duties
  • I was also worked in to the security team on the weekends.

Education

Some College (No Degree) - History And English

Miami University
Oxford, OH

High School Diploma -

Fairfield High School
Fairfield, OH
01.1988

Skills

  • ADMINISTRATIVE ASSISTANT
  • RECEPTIONIST
  • DATA ENTRY
  • FILING
  • ACCOUNTS PAYABLE
  • Payroll
  • Microsoft Excel
  • Word
  • Microsoft Office
  • Records management
  • Customer service
  • Medical terminology
  • Medical office experience
  • Personal assistant experience
  • Administrative experience
  • Inventory Auditing
  • Correspondence Management
  • Workflow oversight

Assessments

  • Intermediate Word Processing with Microsoft Word, Proficient, 05/01/19, Intermediate Word techniques, including the use of formatting, Track Changes, and Comments.
  • Customer Focus & Orientation, Expert, 05/01/19, Responding to customer situations with sensitivity.
  • Proficiency with Microsoft Office: Mail & Calendar (Mac), Expert, 05/01/19, Using Microsoft Office Mail and Calendar tools to manage workload.
  • Verbal Communication, Highly Proficient, 05/01/19, Speaking clearly, correctly, and concisely
  • Supervisory Skills: Interpersonal Skills, Proficient, 05/01/19, Measures a candidate's ability to maintain productive team working relationships by identifying conflict and settling disputes.
  • Attention to Detail, Familiar, 07/01/19, Identifying differences in materials, following instructions, and detecting details among distracting information.
  • Personality: Sales Fit, Proficient, 11/01/19, Assesses personality traits that are important for sales roles.
  • Proficiency with Microsoft Office: Mail & Calendar (PC), Familiar, 05/01/19, Using Microsoft Office Mail and Calendar tools to manage workload.
  • Supervisory skills: Motivating & assessing employees, Proficient, 02/01/22, Motivating others to achieve objectives and identifying improvements or corrective actions
  • Customer focus & orientation, Highly Proficient, 02/01/22, Responding to customer situations with sensitivity

Timeline

Office Coordinator Supervisor

Baptist Hospital, Gulf Breeze Hospital
07.2022 - Current

Radiology office coordinator

Baptist Medical Center
09.2019 - Current

Secretary in Secretarial Pool

Pensacola Christian College
08.2015 - 01.2019

Administrative Assistant III

Pensacola Christian College
08.2015 - 05.2019

Supervisor in call center

Cornerstone Brands
07.2011 - 07.2015

Call Center Customer Service Representative

RDI Corporation
10.2010 - 07.2011

Secretary

West Chester Forensics
01.2007 - 01.2015

Receptionist/Cashier

Liberty Veterinary Hospital
03.2003 - 05.2005

Clerical duties

Fairfield High School
08.2001 - 05.2002

Secretary

Howard's trucking, LLC
06.2000 - 01.2001

Teacher

Butler County Christian Academy
08.1996 - 05.2000

Underwriter

Lighthouse Mortgage Company
03.1994 - 10.1994

File clerk/Secretary

Ohio Insurance Company
01.1993 - 01.1994

Bank Teller

Savings of America
01.1990 - 08.1992

Retail store

Biggs retail store
01.1987 - 01.1989

Some College (No Degree) - History And English

Miami University

High School Diploma -

Fairfield High School
Traci Walker