TRACIA WILLIAMS SERES
PFLUGERVILLE
Summary
Medical Administrative Assistant with over 20 years of experience excelling in healthcare operations and patient care. Expertise in supervision, EMR systems, and insurance verification, enhancing patient satisfaction and operational efficiency through collaborative team environments. Committed to driving innovative improvements in patient care processes, leveraging strong skills in critical care and customer service.
Diligent Surgery Scheduler with solid background in providing administrative support and managing office tasks. Proven track record of streamlining operations and improving efficiency in previous roles. Demonstrated strong organizational and communication skills.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Assistant Office Operations
Dell Childrens Medical Group- Ascension
Pflugerville, TX
12.2022 - Current
- Manage office tasks, optimize patient scheduling, and ensure smooth operations.
- Verify insurance, handle transactions, and maintain compliance for accuracy.
- Train staff on EHR, enhance patient care, and streamline processes.
- Collaborate with physicians, improve service delivery, and handle documentation.
- Lead front-office operations, coordinate with physicians, and optimize workflow.
- Coordinated patient scheduling and managed appointment logistics to enhance operational efficiency.
- Assisted in maintaining accurate patient records and documentation for compliance with healthcare regulations.
Operations Assistant Manager
Dollar Tree
Round Rock, TX
10.2018 - 06.2021
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Assisted in staff scheduling and hiring, contributing to a cohesive team environment.
- Enhanced customer service, leading to improved store ratings and repeat business.
- Supported store manager in operational duties, optimizing store performance.
- Implemented staff care initiatives, fostering a positive workplace culture.
- Led store operations and staff development initiatives while streamlining scheduling processes, enhancing customer satisfaction, and implementing efficient inventory management systems.
- Coordinated cross-functional teams to optimize daily operations, mentor new hires, and establish effective communication channels between management and staff.
Clinical Assistant II
SETON MEDICAL CENTER AUSTIN
Austin, TX
01.2014 - 12.2014
- Supported patient care on Mother Baby unit, boosting satisfaction and data accuracy.
- Assisted nurses with charting, enhancing workflow and safety during patient transfers.
- Handled EMR and communications, ensuring effective coordination and nursery operations.
- Provided nursery support, aiding in minor surgeries and emergency responses.
- Coordinated with teams for vital monitoring, ensuring seamless care transitions.
Clinical Assistant II
SETON NORTHWEST HOSPITAL
Austin, TX
01.2012 - 01.2013
- Supported daily living activities and patient care, ensuring efficient operations on 4th floor.
- Facilitated patient transfers and blood draws, enhancing patient comfort and care delivery.
- Managed front desk duties and coordinated doctor orders, improving workflow accuracy.
- Assisted in setting up daily schedules, optimizing team efficiency and resource allocation.
- Delivered compassionate patient support through ADL assistance, vital monitoring, and prompt response to call lights while maintaining accurate clinical records.
Clerk- Support Diff
SETON MEDICAL CENTER HAYS
Kyle, TX
01.2010 - 01.2012
- Supported ICU/IMC patients' daily activities, enhancing care quality and efficiency.
- Managed patient charting and EMR, ensuring accurate and timely record-keeping.
- Assisted in staff scheduling and assignments, optimizing team performance.
- Handled office duties and patient registration, improving administrative workflow.
- Operated communication tools like phones, fax, and copier, facilitating smooth operations.
- Managed comprehensive patient support services while maintaining accurate electronic records and coordinating interdepartmental communications for optimal care delivery.
Clinical Assistant II
SETON MEDICAL CENTER HAYS
Kyle, TX
01.2009 - 01.2010
- Supported daily patient care, enhancing satisfaction and operational efficiency.
- Facilitated transfers and blood draws, improving workflow and reducing wait times.
- Collaborated on EMR tasks, ensuring accurate, timely documentation.
- Answered calls, assisted with patient needs, ensuring cohesive care.
- Streamlined workflow, managing EMR, monitoring vitals, coordinating transfers.
Clinical Assistant I/II
SETON MEDICAL CENTER AUSTIN
Austin, TX
01.2005 - 01.2009
- Supported daily living activities, enhancing patient comfort and care.
- Efficiently managed patient charting and electronic medical records.
- Facilitated seamless patient transfers, ensuring safety and accuracy.
- Drew blood samples, contributing to timely and accurate diagnostics.
- Collaborated with nurses to optimize patient care and response times.
Education
Certificate in Medical Administrative Assistant -
National Institute of Technology
Austin, TX07-2006
Certification in Basic Phlebotomy - undefined
Austin Community College
Austin, TX01-2005
Certificate in Swedish Massage - undefined
Austin School of Massage
Austin, TX01-2004
undefined
Austin Community College
Austin, TX10-2003
Certificate in Certified Nurses Aide - undefined
4-K Houston Inc
Austin, TX07-2003
Diploma - undefined
Crockett High School
Austin, TX06-2003
Skills
- Microsoft Office (Skillful)
- Patient Care
- Insurance Verification
- Cash Handling
- Supervision
- Medical Terminology
- Phlebotomy
- EMR Systems
- Venipuncture
- Customer Service
- Critical Care
- Office Procedures (Experienced)
- Fast learner
- Time management
- Computer skills
- Attention to detail
Timeline
Assistant Office Operations
Dell Childrens Medical Group- Ascension
12.2022 - Current
Operations Assistant Manager
Dollar Tree
10.2018 - 06.2021
Clinical Assistant II
SETON MEDICAL CENTER AUSTIN
01.2014 - 12.2014
Clinical Assistant II
SETON NORTHWEST HOSPITAL
01.2012 - 01.2013
Clerk- Support Diff
SETON MEDICAL CENTER HAYS
01.2010 - 01.2012
Clinical Assistant II
SETON MEDICAL CENTER HAYS
01.2009 - 01.2010
Clinical Assistant I/II
SETON MEDICAL CENTER AUSTIN
01.2005 - 01.2009
Certification in Basic Phlebotomy - undefined
Austin Community College
Certificate in Swedish Massage - undefined
Austin School of Massage
undefined
Austin Community College
Certificate in Certified Nurses Aide - undefined
4-K Houston Inc
Diploma - undefined
Crockett High School
Certificate in Medical Administrative Assistant -
National Institute of Technology