TRACIE BJORNSON

Work History

FEC Corporation

Minneapolis, MN

08.2022 - Current

Manage all hiring, onboarding and compliance tasks for multiple locations
Expanded hiring/onboarding tasks from a single state (MN) to include multiple FEC Surface districts and a ramp facility
Collaborate with multiple Talent Acquisition professionals to ensure applicant flow, assist with planning and reducing voluntary turnover
Subject matter expert for station management, SM's and MDs on non-exempt hiring and employment practices
Onboard new hires both in-person and remotely
Conduct in-person and remote non-exempt interviews for support area
Created and applied Best Practices for the hiring and onboarding process to reduce the time to hire, cut costs and improve new hire journey
Use multiple HRIS/ATS systems (Workday, Paradox, etc.)
Work with Managing Director and Engineering to develop a station hiring model
Maintain a central hiring SharePoint to provide visibility for managers and Sr leadership
Ensure onboarding compliance items are completed in an accurate and timely manner
Develop working relationships with other department leaders to resolve issues

FEDEX CORPORATION

Rochester, MN

01.2012 - 08.2022

Interacted effectively with customers, providing valued support and issue resolution
Oversaw CSM audit files and processes for the RST and MCW locations
Prepared daily compliance reporting for upper management
Fostered a strong relationship and cohesive bond with assigned recruiters to facilitate effective hiring processes
Coordinated the requisitions, interviewing, hiring and onboarding of all new employees for RSTA and MCWA locations to include required paperwork, training/classes completed before transition to the assigned management organization
Collaborated with appropriate support staff in conducting various investigations on employee conduct/performance, customer complaints and accident investigation in a timely manner
Issued appropriate coaching or corrective action as required in support of performance improvement and to address policy/conduct violations
Qualified HDDI trainer for Defensive Driving Training, check rides and On Road Development in support of RST, LSE, MCW, MKT, FBL and EAU stations
Worked with the Training department to set up new hires for Courier Class and Defensive Driving to meet required timelines
Championed employee safety, accountability, customer service and on-time delivery
Managed nonexempt workgroup of courier, service agent and handlers to improve station performance

FEDEX CORPORATION

01.2007 - 01.2012

Acted as point of contact between high revenue customers and sales agents
Established strong, trusted relationships with customers, receiving appreciative accolades