Tracie Brazier
Eatonville
Summary
Experienced in empathetic communication, possessing a natural ability to attentively listen to individuals, understand their concerns, and ensure they feel valued and supported. Dedicated to providing exceptional care, excelling at creating a comforting environment where people feel heard and understood. Skilled in problem-solving, adept at identifying solutions that address the unique needs of each individual. Committed to fostering positive relationships and consistently striving to make a meaningful impact in the lives of those interacted with.
Overview
21
21
years of professional experience
Work History
Records Support Specialist
South Sound 911
12.2007 - 10.2023
- Dealt with distressed victims of different crimes, actively listen to them, and do everything I can to make things right for them
- I am a person who can listen to people's problems and make them feel like they are heard and taken care of
- Write up to 30 police reports per day for victims within these police jurisdictions, Tacoma Police, Pierce County Sheriffs, Lakewood Police, University Place Police, Eatonville, Roy, and Edgewood Police
- Utilize programs that the Police Officers use in the field to write reports
- Proofread and edit my work before submitting reports to the Police Departments
- Use software programs to compile data that is needed including State Interface, WACIC, NCIC, GNI, WebRMS, Vinelink, License Xpress, and CAD Inquiry
- Serve all of Pierce County and all my work is highly confidential
- Quickly attach attachments to police reports for the Prosecuting Attorneys to process and file charges
- Developed and implemented a guide on how to do my job for new employees
Patient Access Specialist
St. Joseph Medical Center
10.2002 - 10.2007
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Collected and processed co-payments and out-of-pocket charges using credit cards or personal checks
- Accurately input patient and insurance information into the correct medical system and use medical software that was provided to us
- Facilitated timely check-in by greeting visitors and establishing their purpose for their visit
- Scanned identification and insurance cards, kept all my patients information confidential
- Initiated triage processes for clients to streamline patient flow, answer multiple phone lines
- Pre-register patients for upcoming appointments/surgeries/procedures, work on schedules from different departments to have all documents ready for patients to sign the day of their procedure
- Registered patients for the emergency room, birthing, diagnostic imaging, Procedures, Trauma Clinic, Coumadin Clinic, and dialysis patients
Education
Bachelor’s Degree - Crime Scene Investigation
Kaplan University
Davenport, IA10.2012
Associates Degree - Medical Office Procedures
Pierce College
Puyallup, WA06.1996
Skills
- Data Entry
- Exceptional Customer Service
- Organizational Skills
- Administrative skills
- Computer skills
- Interpersonal skills
- Problem-Solving
- Microsoft Windows/Office
- Collaborative Team Player
- Critical Thinking
- Active Listening
- Empathy
- Adaptability
- Communication
- Independent Learner
- Professional
- Multitasking ability
- Flexible
- Fast learner
- Attention to detail
- Patience
- Product knowledge
- Conflict resolution
Accomplishments
- Telephone Service - Professionally processed 20+ calls per day, writing police reports, providing information, and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Achieved CPR Instructor through effectively helping with teaching CPR.
- Accomplished Golden Key International Honor Society through high grades working on my Bachelor's Degree.
Timeline
Records Support Specialist
South Sound 911
12.2007 - 10.2023
Patient Access Specialist
St. Joseph Medical Center
10.2002 - 10.2007
Associates Degree - Medical Office Procedures
Pierce College
Bachelor’s Degree - Crime Scene Investigation
Kaplan University
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