Letha Marshall
Mechanicsville,VA
Summary
Multi-talented support specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing several years of experience in technology.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Records Support Specialist
VA ABC Virginia Alcoholic Beverage Control Authority
Mechanicsville, Virginia
07.2025 - Current
- Managed customer inquiries through email and phone communication effectively.
- Completed day-to-day duties accurately and efficiently.
- Processed cash, check and money order transactions accurately and efficiently during shifts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed applications and permits according to workflow guidelines.
Operations Specialist
Virginia Farm Bureau Insurance
03.2020 - 06.2025
- Performed routine data entry or document management.
- Assisted newly hired agents in learning about application reviews and verification procedures, and performance strategies while working with multiple carriers
- Assisted in accounting and commission processing procedures
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Updated supervisor on status of projects.
- Handled multiple system projects when needed
Licensed Massage Therapist
Massage Envy
10.2018 - 03.2023
- Maintained clients' treatment records and designed long-term care programs for return customers
- Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain 100% customer satisfaction rates
- Expert Reflexologist
Technical Account Manager
Marsh & McLennan Agency LLC
09.2009 - 06.2019
- Assisted management with new hire processing and existing training programs
- Processed audits and spreadsheets
- Invoicing
- Policy endorsement processing
- Policy checking to maintain accuracy
- Maintained relationships with clients while managing their accounts
- Worked with teams to collaborate smooth workflow practices
Medical Billing Specialist
Richmond Gastroenterology Associates
05.2005 - 08.2009
- Performed billing and coding procedures for inpatient and outpatient services
- Precisely evaluated and verified benefits and eligibility
- Posted and adjusted payments from insurance companies
- Accurately posted and sent out all medical claims
- Located errors and promptly refiled rejected claims
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy
- Data Entry
- Medical Transcription
Assistant Front End Manager
Ukrops Supermarkets
08.2002 - 05.2005
- Supervised registers and employee breaks
- Managed employee schedules
- Customer Service
- Handled customer complaints
Education
Licensed Massage Therapist
Lotus School of Integrated Professions
Richmond, VA08.2018
High School Diploma -
Atlee High School
Mechanicsville, VA06.2002
Skills
- Service orientation
- Excellent phone etiquette
- Problem Solving
- Team player
- Active listening
- Attention to detail
- Time management
- Technical assistance
- Account management
Certification
- Notary public - VA
- P&C producers License - VA
- Massage Therapy License - VA
Timeline
Records Support Specialist
VA ABC Virginia Alcoholic Beverage Control Authority
07.2025 - Current
Operations Specialist
Virginia Farm Bureau Insurance
03.2020 - 06.2025
Licensed Massage Therapist
Massage Envy
10.2018 - 03.2023
Technical Account Manager
Marsh & McLennan Agency LLC
09.2009 - 06.2019
Medical Billing Specialist
Richmond Gastroenterology Associates
05.2005 - 08.2009
Assistant Front End Manager
Ukrops Supermarkets
08.2002 - 05.2005
Licensed Massage Therapist
Lotus School of Integrated Professions
High School Diploma -
Atlee High School
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