Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Tracie Cain

Macon,USA

Summary

Permanent position, insurance agent, customer service, and warehouse experience as well as, proven communication, leadership and interpersonal skills can be used to improve operations.

Overview

18
18
years of professional experience

Work History

Shift Leader

Cracker Barrel Country Stores
01.2007 - Current
  • Successfully interacts with guests to generate repeat and referral business
  • Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times
  • Consistently resolves customer difficulties in an expedient and tactful manner

Customer Service Representative

GEICO
06.2019 - 08.2023
  • Provide customers with outstanding customer service by listening to spoken and unspoken needs in order to generate repeat and referral business
  • Exhibited a willingness to help by analyzing the issue and quickly moving to the solution
  • Displayed empathy with upset customers in order to prevent escalation
  • Reviewed auto policies to ensure that customers maintained the most competitive rate

Packer

Adecco
01.2010 - 01.2015
  • Prepared orders by processing requests and supply orders
  • Pulled materials and packed boxes in order to prepare for shipment
  • Print and validated labels
  • Maintained record of stocks and shipments in company provided database

Education

Bachelor of Science - Information Systems

Mercer University
Macon, GA
01.2010

Skills

  • Microsoft Word
  • Excel
  • Access
  • PowerPoint
  • Resource 25
  • Internet Navigation
  • E-Mail
  • Data Entry

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Customer Service Representative

GEICO
06.2019 - 08.2023

Packer

Adecco
01.2010 - 01.2015

Shift Leader

Cracker Barrel Country Stores
01.2007 - Current

Bachelor of Science - Information Systems

Mercer University

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Tracie Cain