Tracie Cerna
Las Cruces,NM
Summary
Energetic potential Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Homeschool Teacher
Learn Forever Academy
08.2016 - Current
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
- Led groups of students on field trips to enriching destinations, introducing to new experiences and broadening education.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication
Classroom Teacher, 8th Grade Math
Ector County Independent School District
08.2007 - 06.2011
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.
- Established and enforced rules of behavior to drive social development and maintain positive interactions.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Classroom Teacher, 5th Grade Generalist
Corpus Christi Independent School District
08.2006 - 05.2007
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Helped students explore concepts with engaging, learning-focused activities.
- Demonstrated exceptional communication skills while meeting with students, parents and administrators to effectively address and resolve students' behavioral and academic issues.
- Led engaging and education field trips, fostering a dynamic learning environment that combined hands-on experiences with classroom knowledge.
Risk Management Coordinator
Ewing Construction Company
07.2005 - 08.2006
- Assisted with minimizing risk exposure by reviewing claim validity and viability against coverage standards.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Collaborated closely with subcontractors to resolve issues, conflicts, and disputes swiftly, preserving project momentum and minimizing disruptions.
Outbound Telemarketer
Corpus Christi Call Center
10.2004 - 06.2005
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
- Proactively initiated outbound sales calls to a targeted customer base, effectively promoting products/services and consistently meeting or exceeding sales quotas.
- Demonstrated exceptional persuasive and interpersonal skills, establishing rapport with prospects and addressing objections to convert leads into loyal customers.
Administrative Assistant, Student Support Services
New Mexico Junior College
07.2003 - 09.2004
- Maintained several departmental databases, inputting student participation on a daily basis, and consolidating all data into monthly and annual reports.
- Exhibited friendliness, consideration of others, and an excellent ability to interact with others to establish a rapport with the disadvantaged students served by SSS.
- Fulfilled the role of tutor coordinator, including hiring professional and student tutors, teaching them how to complete their paperwork, and matching their academic abilities with student needs.
Education
Bachelor of Arts - Psychology
New Mexico State University
Las Cruces, NM06.2003
Associate of Arts - Psychology
New Mexico Junior College
Hobbs, NM12.2000
Skills
- Strong Interpersonal Skills
- Individualized Support
- Guest Services
- Verbal and Written Communication
- Issue Resolution
- Company Culture and Values
- Interpersonal Communications
- Instructional Techniques
- Positive Reinforcement Strategies
Volunteer Service
Bible Study Leader (2023-Present)
- Organized and structured engaging Bible study curriculum, tailoring content to the needs and interests of the group while fostering a supportive and inclusive environment.
- Cultivated a sense of community and belonging among participants, encouraging open discussions, sharing of personal experiences, and mutual support.
Las Cruces Parks and Recreation Park Clean-Up
- Nature Friends (2023)
- Boy Scouts of America (2019)
Las Cruces Gospel Rescue Mission (2022)
- Sang songs to entertain residents
- Donated food and other needed items
Boy Scouts of America (2019)
- Supervised Cub Scouts while they were holding fundraiser
- Assisted leaders during scout meetings
Solstice Senior Living at Las Cruces (2019)
- Visited with residents
- Passed out homemade gifts to residents
- Sang songs for their enjoyment
MOPS International (2013-2016)
- Facilitated and coordinated regular MOPS meetings, creating a supportive and inclusive community for mothers to connect, share experiences, and grow together.
- Designed and implemented engaging meetings, programs, and events that catered to the needs and interests of members.
Timeline
Homeschool Teacher
Learn Forever Academy
08.2016 - Current
Classroom Teacher, 8th Grade Math
Ector County Independent School District
08.2007 - 06.2011
Classroom Teacher, 5th Grade Generalist
Corpus Christi Independent School District
08.2006 - 05.2007
Risk Management Coordinator
Ewing Construction Company
07.2005 - 08.2006
Outbound Telemarketer
Corpus Christi Call Center
10.2004 - 06.2005
Administrative Assistant, Student Support Services
New Mexico Junior College
07.2003 - 09.2004
Bachelor of Arts - Psychology
New Mexico State University
Associate of Arts - Psychology
New Mexico Junior College
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