Tracie Esposito
Asheville,NC
Summary
Dynamic and results-oriented professional with extensive experience in bookkeeping and customer support, notably with Southern States Cooperative. Excelled in managing accounts receivable/payable and enhancing vendor relationships, achieving positive cash flow. Demonstrated exceptional problem-solving abilities and customer service skills, ensuring high satisfaction levels. Proficient in bank reconciliation and effective communication, contributing to streamlined operations and improved financial accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bookkeeper/Retail Administrator
Southern States Cooperative
05.2019 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Provided excellent customer service, assisting clients with propane purchases and addressing inquiries.
Customer Support Representative
Investment Software Systems
01.2017 - 02.2019
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Education
High School Diploma -
T.C. Roberson High School
Skyland, NC05-1982
Skills
- Bookkeeping
- Accounts Receivable
- Accounting and bookkeeping
- Accounts Payable
- Bank Reconciliation
- Data inputting
- Cash Flow Management
- Inventory Tracking
Certification
- Notary Public License - NC Secretary of State or equivalent authority.
Timeline
Bookkeeper/Retail Administrator
Southern States Cooperative
05.2019 - Current
Customer Support Representative
Investment Software Systems
01.2017 - 02.2019
High School Diploma -
T.C. Roberson High School
Similar Profiles
LeAnn CareyLeAnn Carey
Sales & Merchant Associate at Southern States CooperativeSales & Merchant Associate at Southern States Cooperative
Travis JewellTravis Jewell
Bobtail Driver at Southern States CooperativeBobtail Driver at Southern States Cooperative
Jacob RieksJacob Rieks
Petroleum Driver at Southern States CooperativePetroleum Driver at Southern States Cooperative