Elizabeth Nemchick

• Payroll processing and new employee setup
• Monthly reconciliation of bank and vendor statements
• Managed accounts payable and receivable, ensuring accurate posting and timely vendor payments.
• Generated payroll reports for yearly worker’s comp insurance audits, ensuring accurate tracking of hours worked in NH and Mass
• Processing customer payments and collections calls or emails
• Redesigned and maintained company website to improve user experience; facilitated migration to external company to ensure ongoing support

Development Coordinator (Oct 2021-Dec 2023)
Volunteer (June 2009-Oct 2021)

• Process mailed donation checks for data entry, and create weekly bank deposit
• Reconcile cash and checks in front desk drawer to weekly ShelterLuv and PayPal reports, and create shelter bank deposit
• Accurately entering weekly deposits and vendor invoices in QuickBooks
• Processing online gifts within donor database
• Receive and enter online donation lists from outside vendors (ie United Way, GiveGab, Benevity, etc)
• Obtain mail and distribute to proper personnel; open and distribute packages delivered to Shelter office suite, including placing medications in med suite and donations in work room
• Create tribute graphics for distribution via e-news and uploaded to website
• Organized community donation can collections and counted cash and change upon delivery to shelter, ensuring accurate tracking of contributions.
• Creating and maintaining forms in Jotform database; finding new ways for technology to work for the shelter
• Coordinating with outside vendor for granite paver engraving in Memorial garden and creating kennel plaques, per donor requests
• Write and submit annual funding grants to support shelter operations, medical equipment needs and public programs
• Administered Alice Reen Emergency Vet and Pet CheckUp NH funds, managing requests, approving applications, notifying pet owners and veterinarians, and ensuring fund tracking to prevent overdrawing accounts.
• Scheduled and executed weekly medical orders and other shelter purchases.
• Updating and creating public surgery and vaccine forms and other medical documentation, under the direction of the medical team
• Coordinating weekly public spay/neuter clinic appointments; creating surgery, authorization and rabies forms. Adjusted surgery rotation schedule with input from medical staff.
• Coordinating monthly public vaccine appointments; creating medical and rabies forms
• Coordinating veterinarians for public clinics
• Assisted with events through planning and coordinating registration, setup, cleanup, and emergency response, enhancing overall event execution for various activities including Walk for Animals and Dirty Paws 5k.
• Coordinating with outside vendors to create, edit and distribute bi-annual newsletters, postcards and direct mail appeals
• Created and published content for social media and email

• Increased overall sales during tenure; turned $400k sales year into over $1 million
• Developed commercial bids and estimates from blueprints and architectural specifications for projects across NH and northern New England
• Obtained long term commercial contracts with Apple American restaurants, City of Concord NH and several NH school districts
• Obtained additional long term property management contracts throughout NH
• Create property management estimates based on field measures and customer product specifications
• Streamlined internal processes through technology integration (Google calendar, GPS trackers, fax-to-email, emailed statements, phone payments)
• Scheduled installation jobs and field measures
• Managed job invoicing, billing, collections, budgeting, and bill payments
• Spring 2011 - temporarily promoted to Senior Manager to run company for several months due to owner's absence
• Showroom sales - explain, demonstrate and share flooring options, technologies and costs
• Developed and implemented social media marketing strategies to enhance brand visibility.
• Redesigned company website in 2010; site migrated to external company in 2017, but maintained content editing
• Oversaw daily office operations, ensuring accurate scheduling, filing, and customer communication.

• Executed daily processing of operational job streams and managed operations for multiple AS/400 platforms.
• Managed scheduling of daily system backups and performed checks for completion.
• Monitored and executed production schedules, resolving job failures and delays to maintain smooth operations and minimize disruptions. Monitored system performance against established quality metrics.
• Ensured timely updates of documentation as processing changes are implemented. Suggested & implemented enhancements to streamline daily job stream and optimize system performance.
• Maintained current documentation during processing changes. Proposed and executed enhancements to improve daily job streams and system performance.
• Performed periodic system operations tasks such as tax information processing, daily clearinghouse payment uploads, yearly special events, and Business Continuity testing
• Performed tape librarian functions, including preparing disaster recovery cartridges and tapes for offsite storage.
• Provided support to end users by answering questions and resolving technical issues.

• Delivered technical help desk support to internal and external customers for network and PC applications, ensuring timely resolution of issues.
• Diagnosed, analyzed, troubleshooting and resolving systems problems in the area of hardware, applications and operating systems.
• Provided both internal and web based applications assistance
• Diagnosed and resolved hardware, application, and operating system problems, enhancing system reliability and user satisfaction.
• Installed and updated software on individual PCs, facilitating seamless user experiences and system performance.

• Researched loan accounts on federal and private delinquency queues; contacted borrowers regarding delinquencies, deferment/forbearance options, payment plans, and processed payments and disbursements
• Answered borrower inquiries regarding loan status, address & phone information, forbearance & deferment time via phone and email
• Addressed borrower inquiries on loan status, contact information, and forbearance/deferment timelines via phone and email
• Researched accounts for Finance; followed up on outstanding refund checks
• Special projects including: Quality Assurance, Filing, Data entry, research for Customer Requests and assisted co-workers with minor computer questions