Stephanie Goff
Kyle,TX
Summary
Results-driven HR Manager and Bookkeeper with a proven track record in payroll administration, employee relations, and compliance. Adept at developing HR policies and enhancing employee engagement, contributing to improved retention and streamlined recruitment processes.
Overview
26
26
years of professional experience
Work History
Bookkeeper/HR Manager
Buc-ee's
Bastrop, TX
06.2022 - Current
- Managed daily accounts payable and receivable transactions to ensure financial accuracy.
- Reconciled bank statements with internal records, identifying discrepancies promptly.
- Processed payroll for employees, ensuring timely and accurate payments.
- Assisted in preparing monthly financial reports for management review.
- Developed and implemented HR policies to enhance employee engagement and compliance.
- Streamlined recruitment processes, reducing time-to-hire by optimizing job postings and candidate screening.
- Conducted employee training sessions, fostering professional development and improving team performance.
- Analyzed turnover rates to identify trends, implementing strategies to improve retention across departments.
- Managed employee relations issues, providing conflict resolution support and promoting a positive workplace culture.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Recruited top talent to maximize profitability.
Paraprofessional
Luling ISD
Luling, TX
08.2014 - 05.2022
- Supported classroom activities by assisting teachers in lesson implementation and student engagement.
- Facilitated communication between students, teachers, and parents to enhance learning experiences.
- Implemented individualized education plans to address diverse student needs effectively.
- Monitored student behavior and provided positive reinforcement to promote a conducive learning environment.
- Collaborated with special education staff to deliver tailored instructional support for students with disabilities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Led small group instruction sessions to reinforce key concepts and improve student understanding.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
Bank Teller
Citizens State Bank
Luling, TX
06.2000 - 11.2013
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing excellent service and resolving issues promptly.
- Maintained compliance with banking regulations and internal policies to mitigate risk exposure.
- Trained new tellers on operational procedures, enhancing team performance and service quality.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Resolved customer inquiries regarding account balances, transaction histories, and loan options.
- Assisted clients in setting up online banking services and troubleshooting issues.
- Processed account openings and applications efficiently, ensuring compliance with regulations.
Education
High School Diploma -
Luling High School
Luling, TX05-2000
Skills
- Bookkeeping
- Accounts receivable
- Accounting and bookkeeping
- Bookkeeping software
- HR policies and procedures
- New employee orientation
- HR processes
- Retention strategies
- Payroll administration
- Employee relations
- Background checks
- Compensation and benefits
- Onboarding and orientation
- Employee retention
- Recruitment strategies
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Bookkeeper/HR Manager
Buc-ee's
06.2022 - Current
Paraprofessional
Luling ISD
08.2014 - 05.2022
Bank Teller
Citizens State Bank
06.2000 - 11.2013
High School Diploma -
Luling High School