Tracie Goins
Colorado springs,CO
Summary
Dedicated professional with a proven track record at Kaleida Health, excelling in laundry and environmental services. Mastered laundry equipment operation and stain removal, enhancing customer satisfaction through meticulous attention to detail and strong interpersonal skills. Achieved a significant reduction in lost client items, demonstrating adaptability and a commitment to excellence in all tasks undertaken.
Overview
10
10
years of professional experience
Work History
Dietary Aide
Pikes Peak Post Acute Care
02.2025 - Current
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
Laundry Aide
Great Wolf Lodge
12.2022 - 06.2024
- Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
- Inspected clothing items for damage or stains, treating them appropriately before laundering.
- Demonstrated flexibility in adapting workload as needed due to fluctuations in daily demands or unexpected situations, ensuring all tasks were completed efficiently and effectively.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Maintained a clean and organized work environment, ensuring optimal productivity.
- Reduced lost items by implementing an effective labeling system for client belongings.
- Ensured timely delivery of laundered items to clients, resulting in increased customer satisfaction.
Personal Care Assistant
Kaleida Health, Buffalo NY
10.2017 - 05.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Transportation Personnel
Kaleida Health Buffalo General Hospital
10.2016 - 10.2017
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Upheld compliance with federal, state, and local regulations governing commercial transportation operations.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Participated in ongoing training sessions for professional development, staying current on industry trends and best practices for efficient transportation operations.
Environmental Services Housekeeper
Kaleida Health Buffalo General Hospital
10.2014 - 10.2016
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Education
Associate of Science - Radiology
Pikes Peak Community College
Colorado Springs, CO12-2024
Skills
- Laundry folding and storage
- Color separation
- Laundry equipment operation
- Sorting and transport
- Laundry room operations
- Efficient sorting
- Folding techniques
- Detergent and additive knowledge
- Load balancing
- Stain removal
- Transport and sorting
- Laundry room processes
- Customer rapport
- Patient transport
- Customer service
- Adaptability to changing conditions
- Transportation safety protocols
- Excellent communication
- Physical stamina and strength
- Time management
- Problem-solving
- Team collaboration
- Verbal communication
- Food handling safety
- Sanitation practices
Timeline
Dietary Aide
Pikes Peak Post Acute Care
02.2025 - Current
Laundry Aide
Great Wolf Lodge
12.2022 - 06.2024
Personal Care Assistant
Kaleida Health, Buffalo NY
10.2017 - 05.2019
Transportation Personnel
Kaleida Health Buffalo General Hospital
10.2016 - 10.2017
Environmental Services Housekeeper
Kaleida Health Buffalo General Hospital
10.2014 - 10.2016
Associate of Science - Radiology
Pikes Peak Community College
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