Store Manager
United Pacific Rocket Convenience Store
- Oversaw daily store operations, ensuring efficient inventory management and optimal stock levels.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented loss prevention strategies, reducing shrinkage through effective staff training.
- Developed promotional displays, enhancing product visibility and driving sales growth.
- Analyzed sales data to inform inventory decisions and improve product assortment.
- Enhanced team performance through regular feedback sessions and targeted coaching initiatives.
- Coordinated scheduling to optimize labor costs while maintaining service quality standards.
- Established strong vendor relationships, negotiating favorable terms for product procurement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.