Tracie Jones
Stigler,OK
Summary
Detail-oriented Patient Access Representative with expertise in managing electronic health records and coordinating patient appointments. Strong background in team collaboration and conflict resolution, ensuring a seamless patient experience. Proficient in patient registration, insurance verification, and HIPAA compliance, leading to enhanced patient flow and improved satisfaction scores.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Choctaw Nation
Talihina, Oklahoma
07.2018 - Current
- Ensured accuracy and completeness of patient information during registration process.
- Scheduled appointments and coordinated patient flow within healthcare facilities.
- Assisted patients with insurance inquiries and benefit verification processes.
- Managed electronic health record entries for patient data and appointment details.
- Collaborated with medical staff to ensure timely patient access and support services.
- Educated patients about facility policies, procedures, and available resources.
- Resolved patient concerns promptly to maintain a positive healthcare environment.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assembled registration paperwork and placed identification bands on patient.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Provided assistance to internal departments when needed.
- Assisted with scheduling outpatient appointments.
- Managed incoming faxes related to patient registration processes.
- Actively participated in team meetings and training sessions.
- Responded to patient inquiries regarding billing or financial matters.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Coordinated timely and precise referrals to facilitate patient access to health care services and available resources.
- Recorded patient counters in hospital system and implemented follow-up actions.
Education
Associate Degree in Nursing - Nursing
Eastern Oklahoma State College
Wilburton, OKSkills
- Patient registration and check-in
- Electronic health records management
- Customer service excellence
- Appointment scheduling and coordination
- HIPAA compliance adherence
- Insurance verification processes
- Team collaboration and support
- Conflict resolution strategies
- Data management systems
- Multi-channel communication skills
- Health insurance expertise
- Multitasking and organizational skills
- Call screening and eligibility determination
- Information collection techniques
- Phone and email etiquette
- Data entry and records maintenance
- Scheduling and registration management
- Empathy and relationship building
- Verbal and written communication
- Medical terminology expertise
- Healthcare systems navigation
- Patient education and support
- Training coordination and policy understanding
- Problem-solving and multitasking skills
- Referral coordination and appointment reminders
Timeline
Patient Access Representative
Choctaw Nation
07.2018 - Current
Associate Degree in Nursing - Nursing
Eastern Oklahoma State College