Tracie Maddox
Ascension
Baltimore,MD
1
Certification
11
years of professional experience
Results driven Healthcare Operations and Revenue Cycle Leader with extensive experience in executive support, practice management, and clinical transformation. Improve workflow efficiency, increase patient collections, and enhance revenue performance across multi-site medical environments through leadership of high performing teams and implementation of scalable process improvements. Focus on aligning operational strategies with organizational goals to drive financial outcomes and elevate patient experience.
Work History
Clinical Transformation Specialist
9 Months- Lead revenue cycle transformation initiatives across clinical and administrative operations
- Partner with leadership and cross functional teams to identify revenue leakage and implement process improvements
- Apply extensive knowledge of Medicare and Medicaid billing guidelines, reimbursement methodologies, and claims processing requirements.
- Conducted audits of clinical documentation and billing records, ensuring accuracy, compliance, and appropriate reimbursement.
- Analyzed KPIs and financial data to identify opportunities for improved collections, error reduction, and operational efficiency.
- Trained and supported staff on best practices in insurance verification, copay collection, and system usage.
- Support system optimization (Athena, EPIC, Meditech,eClinicalWorks) and drive adoption of new processes and technologies
- Review and analyze clinical documentation to ensure accurate ICD-10, CPT, and HCPCS coding and compliance with payer requirements.
Practice Manager
6 Years 6 Months- Lead daily operations for a high volume OB/GYN practice serving 80–150 patients weekly
- Supervised staff, overseeing hiring, onboarding, performance management, and payroll to enhance team effectiveness
- Managed revenue cycle functions, coordinating billing, patient collections, AR, and financial tracking to optimize revenue flow
- Partnered with physicians to ensure compliance and improve quality of care
- Resolved workflow, staffing, and operational challenges to maintain efficiency
- Supervised staff, including hiring, onboarding, performance management, and payroll
- Resolved workflow, staffing, and operational challenges, ensuring operational continuity and service delivery
- Reviewed and analyzed clinical documentation to ensure accurate ICD-10, CPT, and HCPCS coding and compliance with payer requirements.
Administrator / Surgical Scheduler/Special Projects Coordinator
8 Months- Coordinated surgical scheduling using EPIC, ensuring timely and accurate appointments for physicians and patients
- Managed patient financial communications and streamlined payment collection processes to enhance patient experience
- Reviewed and followed up on delinquent accounts post-surgery, improving recovery of outstanding payments
- Reviewed and followed up on delinquent accounts post-surgery
Executive Assistant to Medical Director
3 Years 1 Month- Provided high-level support to Medical Director, managing complex calendars and priorities
- Coordinated executive meetings, prepared materials, and documented key discussions to facilitate informed decision-making
- Managed travel arrangements and expense reports, ensuring seamless internal communications
- Planned and executed large-scale meetings, events, and departmental initiatives to enhance team collaboration
Education
- Health Administration
Education: Prince George’s Community College, Largo Maryland
Skills
Documentation management
Workflow automation
Operational enhancement
Expert problem solving
Revenue cycle management
Staff training
Process optimization
Efficiency improvement
Certification
SHRM Certification of Achievement, December 8, 2021, Certificate in Correct Coding for Physician Services, CEU Approved, August 11, 2010
Personal Information
Title: Clinical Transform Specialist
Timeline
Clinical Transformation Specialist
Ascension
01.2026 - CurrentRead More
Practice Manager
Capital Women’s Care
07.2019 - 01.2026Read More
Administrator / Surgical Scheduler/Special Projects Coordinator
Luminis Health Medical Center
11.2018 - 07.2019Read More
Executive Assistant to Medical Director
Luminis Health Medical Center
10.2015 - 11.2018Read More
Prince George’s Community College
from Health Administration
Read More