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Tracie Parker
Manager
Granite City,IL
Summary
To continue my career with an organization that will utilize my management, customer service and administrative skills to benefit mutual growth and success to the both of us.
Overview
19
19
years of professional experience
Work History
Customer Service Rep II
City of Plano
Plano, TX
01.2015 - 01.2015
- Set up new water service.
- Verified new customer information.
- Input data.
- Prepared delinquent notices.
- Heavy phone customer service.
- Arranged payment plans for customers.
Merchandiser
Driveline Retail Merchandising
Coppell, TX
01.2013 - 01.2015
- Trained new employees.
- Processed payroll and other daily information.
- Merchandised multiple products.
- Managed employees.
- Heavy customer service.
Communications Specialist
Gateway Regional Medical Ctr
Granite City, Illinois
10.2020 - Current
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Caterer/ Co-Owner
T. Anns Togo
Granite City, IL
01.2017 - Current
- Cater small events, parties and receptions.
- Prepare food for many different numbers of guests.
- Follow all food sanitation guidelines and insure that my product meets and exceeds expectations.
- Help manage the company, book events, keep track of records and marketing.
Customer Service/Deli Manager
Walmart
McKinney, TX
01.2015 - 01.2016
- Supervised day to day operations of the customer service department.
- Responded to all customer service issues in a timely manner.
- Developed customer satisfaction goals and coordinated with the team to meet them on a steady basis.
- Trained new employees.
- Maintained accurate records and documented all customer service activities and discussions.
- Assisted in preparation of inventory and sales budget.
- Scheduled and assigned work for clerks.
- Responded to queries and complaints from both customers and employees.
Customer Service Clerk
Internal Revenue Service
Kansas City, MO
01.2008 - 01.2013
- Input tax payer information into data systems.
- Scanned tax documents into Kodak systems.
- Validated tax documents.
- Handled disaster victim calls for FEMA.
- Managed employees.
- Evaluated and reprimanded employees.
Education
Lincoln Academy North High School
Kansas City, MOEast High School
Kansas City, MOPenn Valley Community College
Kansas City, MOSkills
- MANAGEMENT
- Can effectively and successfully manage and lead a team of employees to achieve the organizations goals
- TEAM PLAYER
- Proven track record in sharing knowledge and encouraging development of others to further the company goals
- COMMUNICATION
- Can effectively communicate with internal and external customers at all levels in person, on the phone or via email to ensure great customer service
- PLANNING ORGANIZATION
- Ability to plan and organize duties and projects that balance work and team support to meet the goals of management
Timeline
Communications Specialist
Gateway Regional Medical Ctr
10.2020 - Current
Caterer/ Co-Owner
T. Anns Togo
01.2017 - Current
Customer Service Rep II
City of Plano
01.2015 - 01.2015
Customer Service/Deli Manager
Walmart
01.2015 - 01.2016
Merchandiser
Driveline Retail Merchandising
01.2013 - 01.2015
Customer Service Clerk
Internal Revenue Service
01.2008 - 01.2013
Lincoln Academy North High School
East High School
Penn Valley Community College