Tracie Reyes
Spring
Summary
Detail-oriented professional specializing in loan processing, compliance, and customer relations. Known for maintaining accurate records and ensuring audit readiness, contributing to the successful closing of loans and high customer satisfaction.
Overview
15
15
years of professional experience
Work History
Senior Lending Assistant
Comerica Bank
Houston, TX
11.2010 - Current
- Supported the successful closing of loans by preparing accurate and timely loan documentation packages.
- Provided training and guidance to junior team members, fostering a positive work environment that encouraged professional development.
- Processed loan closings efficiently, ensuring compliance with company policies and regulatory requirements.
- Maintained accurate records of transactions within the bank's loan management system for audit readiness.
- Coordinated communication between clients and lending officers, enhancing overall service experience and satisfaction.
- Streamlined lending processes for faster turnaround times, implementing efficient workflows and documentation management.
- Improved customer satisfaction with prompt service, addressing inquiries and resolving issues in a timely manner.
- Communicated with customers daily to request information and complete paperwork.
- Assist with new Demand Deposit Accounts, existing DDA's maintenance, and closing of DDA's.
Education
University of Houston, Downtown
HoustonSkills
- Documentation review
- Loan processing
- Financial literacy
- Loan servicing
- Customer relations
- Customer service-focused
- Multitasking
Timeline
Senior Lending Assistant
Comerica Bank
11.2010 - Current
University of Houston, Downtown