Tanya Hodges
Weatherford
Summary
Detail-oriented Senior Lending Assistant with expertise in loan processing and compliance. Proven ability to streamline workflows and enhance customer satisfaction through effective communication and problem-solving.
Overview
35
35
years of professional experience
Work History
Senior Lending Assistant
PlainsCapital Bank-Willow Park Branch
Willow Park, Tx
05.2013 - Current
- Assisted loan officers in processing applications and verifying borrower information for accuracy.
- Coordinated communication between clients and underwriters to expedite decision-making processes.
- Maintained comprehensive knowledge of lending policies and regulations to ensure compliance.
- Streamlined document collection procedures, improving efficiency in loan processing timelines.
- Monitored loan status updates and provided timely feedback to customers regarding their applications.
- Developed relationships with clients, enhancing customer satisfaction through personalized service and support.
- Improved customer satisfaction with prompt service, addressing inquiries and resolving issues in a timely manner.
- Coordinated with third-party vendors such as appraisers, title companies, and attorneys to ensure timely completion of loan requirements.
- Managed a diverse portfolio of clients while consistently meeting performance goals related to loan production targets.
- Participated in industry conferences and networking events to stay informed about trends affecting the lending landscape, applying insights gained toward continuous improvement initiatives within the organization.
- Enhanced efficiency through diligent file maintenance, keeping records organized and easily accessible for audits or reviews.
- Streamlined lending processes for faster turnaround times, implementing efficient workflows and documentation management.
- Supported the successful closing of loans by preparing accurate and timely loan documentation packages.
- Maintained strong relationships with borrowers throughout the entire loan process, providing ongoing support from application to funding stage.
- Monitored borrower repayment activity, proactively addressing any delinquencies or potential issues before they escalated into significant problems.
- Set up files using loan officer checklist and submitted on-time for processing.
- Answered inquiries and provided superior customer service to clients.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Assembled important paperwork and disclosures for borrower.
- Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions.
- Monitored key dates to obtain information by deadlines.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Assistant Vice President
Crockett National Bank
Weatherford, TX
04.2006 - 03.2013
- Attended board and committee meetings and took meeting minutes to create detailed records of various meetings and decisions.
- Created lending files, credit reports, loan worksheet, processed all loan packages for booking.
- Kept exceptions to none, worked past dues and matured loans for renewals or payoff.
Senior Lending Assistant
Texas Bank
Weatherford, TX
10.1991 - 04.2006
- Communicated with customers daily to request information and complete paperwork.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Assisted loan officers in processing applications and verifying borrower information for accuracy.
- Maintained comprehensive knowledge of lending policies and regulations to ensure compliance.
- Streamlined document collection procedures, improving efficiency in loan processing timelines.
- Monitored loan status updates and provided timely feedback to customers regarding their applications.
- Developed relationships with clients, enhancing customer satisfaction through personalized service and support.
- Improved customer satisfaction with prompt service, addressing inquiries and resolving issues in a timely manner.
- Coordinated with third-party vendors such as appraisers, title companies, and attorneys to ensure timely completion of loan requirements.
- Supported the successful closing of loans by preparing accurate and timely loan documentation packages.
- Maintained strong relationships with borrowers throughout the entire loan process, providing ongoing support from application to funding stage.
- Set up files using loan officer checklist and submitted on-time for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Answered inquiries and provided superior customer service to clients.
- Assembled important paperwork and disclosures for borrower.
- Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions.
- Monitored key dates to obtain information by deadlines.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Education
High School Diploma -
Haltom High School
Haltom City, TX05-1974
Skills
- Documentation revie
- Loan processing
- File processing
- Loan servicing
- Document verification
- Credit
- Loan origination
- Loan closing
- Loan file review
- Multitasking
- Loan processing coordination
- Loan file maintenance
Timeline
Senior Lending Assistant
PlainsCapital Bank-Willow Park Branch
05.2013 - Current
Assistant Vice President
Crockett National Bank
04.2006 - 03.2013
Senior Lending Assistant
Texas Bank
10.1991 - 04.2006
High School Diploma -
Haltom High School
Awards and acknowledgments
In 2007 I joined the non-profit Zonta Club of Parker County, serving in several positions such as President 2014-2016. Received the Club Woman of the Year in 2013 and 2025 voted no my our clubs fifty members. The past two years I have served as our Area 1 Director for our District 10 Board. Visiting all six clubs in Area 1 reporting back to our District 10 Board.
I began attending ribbon cuttings and working events for the Weatherford Chamber of Commerce in 2006. I continued to be an Ambassador for over ten years and now I am a lifelong Ambassador. I received the award for Ambassador of the Year and served on their Board of Directors for four years.