Tracie Titus
Taunton,MA
Summary
Strategic IT leader with 20+ years of progressive experience in healthcare and life sciences. Skilled in driving efficiency and effectiveness by developing, delivering, and supporting strategic technical plans to support operations and organizational goals. Demonstrated skill in translating technical requirements to business solutions. Successful record of building positive relationships with internal and external stakeholders. Adept at building and developing engaged teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director, Implementation Consulting Strategy
eClinical Solutions
07.2021 - Current
- Honored as Impact Player of the Year in 2021 in recognition of considerable impact in securing potential clients and successfully defining implementation strategy for Top 50 pharmaceutical organizations.
- Lead and recruit a team of Implementation Consultants responsible for providing subject matter expertise and industry workflow knowledge on the implementation and support of the elluminate clinical data cloud within life sciences organizations
- Direct the strategic path and development of a new team focused on defining client-specific technical implementation strategy to ensure the implementation success of enterprise and mid-market clients
- Lead the creation of client-specific technical implementation strategies that combine best practices with client needs to serve as the direction for the elluminate implementation
- Provide leadership, organization, and reusable structure for emerging clients during pre-sales-driven proof-of-concept and pilot implementations resulting in a 93% win rate
- Contribute to pre-sales efforts as a software implementation subject matter expert and provide upsell opportunities to the Business Development team
- Responsible for identifying the required depth and breadth of resource experience to support project delivery and ensure proper engagement across multiple internal teams
- Lead process improvement initiatives to streamline implementation and delivery processes by identifying pain points during pre-sales and implementation cycles
- Responsible for ensuring an efficient transition from pre-sales to implementation through partnerships and knowledge transfers with Business Development and the project team
- Collaborate with Customer Success to enhance customer value and ensure that client strategy and needs continue beyond initial implementation through to the future client roadmap.
Principal Technical Project Manager
eClinical Solutions
01.2019 - 06.2021
- Led teams of Implementation Consultants, Data Engineers, Analytics Developers, and Quality Control Specialists in the implementation of elluminate for organizations pursuing a unified hub for all clinical trial data sources
- Conducted project management activities for all phases of the project lifecycle from initiation to closure as well as provided post-implementation support for optimization and adoption
- Provided day-to-day leadership and resource management of assigned project team members across multiple internal teams to ensure successful completion of project deliverables
- Responsible for directing and executing implementation strategy for a portfolio of active projects for enterprise elluminate clients
- Acted as primary point of contact for new and existing clients to proactively manage the satisfaction of a variety of stakeholders to ensure a successful client relationship
- Accountable for monitoring and maintaining project financial health and scope management
- Participated in recruiting activities and project manager mentorship through onboarding and beyond
- Contributed to the development and continuous improvement of the PMO and elluminate delivery.
Manager, Population Health Applications
Steward Health Care Network
08.2018 - 01.2019
- Developed, hired, and led the team that supports multiple vendor applications used by care management, provider enrollment, and the provider and patient population within the Steward Health Care network
- Responsible for project management activities in the implementation and support of new and existing vendor applications including referral management, event notification, and provider CRM
- Directed new application development by vendors and ensured deliverables supported defined business and technical requirements
- Collaborated with stakeholders to identify, plan, and execute information technology strategic initiatives that directly aligned with business priorities
- Created an Onboarding Plan to be used for new hires.
Division IT Applications Manager, Surgical Services
HCA IT&S East Florida Division
07.2017 - 08.2018
- Market IT Manager, Clinical Application Services
- October 2014 – July 2017
- HCA IT&S East Florida Division
- Fort Pierce, FL
- Provided project management, portfolio management, and managerial leadership to a dispersed team of 9 analysts in the implementation and support of Meditech and other vendor clinical application systems within 14 hospitals
- Obtained the Division’s highest employee engagement score – 100% - with direct employees
- Accountable for developing system solutions to deliver timely and accurate verification of multibillion-dollar Surgical Services revenue within 14 hospitals
- Led the in-house application development and implementation of a Surgical Revenue Dashboard to improve daily workflow efficiency allowing the team to successfully operate with 33% less staff
- Developed and implemented standard processes to support IT functions across a matrixed organization including a key stakeholders communication tool to ensure continued operations through cross-coverage among 9 analysts and 14 hospitals
- Collaborated with Corporate, Division, and Facility-level leadership teams to align strategy and to coordinate implementation, support, and optimization activities within a highly matrixed, enterprise environment
- Responsible for recruitment, resource planning, and allocation to meet the goals of the application services area and business priorities.
Adjunct Faculty, Graduate School of Management
Simmons University
12.2009 - 12.2015
- Developed and taught classroom and online graduate courses in Health Care Information Systems Management and Human Resource Management
- Designed, built, and facilitated courses in multiple online learning management systems including eCollege, eLearning, and Moodle.
IT Manager, Clinical Ancillary Information Systems
Lakeland Regional Medical Center
11.2012 - 10.2014
- Led a team of 10 clinical/business analysts and system administrators within an 850-bed hospital to implement new systems, enhancements, and upgrades and to provide support for 70+ clinical ancillary information systems from several vendors including Cerner, Siemens, Philips, Nuance, NextGen, McKesson, Allscripts, and 3M
- Directed the development of a new team focused on clinical ancillary systems using coaching tools, career development, on-call structure, cross-training, and standardized documentation
- Responsible for creating and maintaining an active project portfolio (50+ projects), determining and directing implementation strategy, and forecasting resources and timing for future projects
- Collaborated with Senior Leaders in the areas of Radiology, Cardiology, Laboratory, Pharmacy, Health Information Management, and Radiation Oncology to identify business priorities and ensure current and future clinical IT efforts directly supported these priorities
- Led the effort in resource management among IT Leadership
- Created an Onboarding Program used as a model for other IT teams.
EMR Implementation Consultant (temporary contract)
Mount St. John’s Medical Center
06.2012 - 08.2012
- Assessed current state and provided gap analysis of a vendor EMR implementation, managed all issues, and engaged in vendor management to drive issue completion.
IT Manager, Pharmacy and Laboratory Information Systems
Partners Healthcare/Dana-Farber Cancer Institute
03.2011 - 05.2012
- IT Manager, Pharmacy Information Systems
- June 2008 – March 2011
- Partners Healthcare/Dana-Farber Cancer Institute
- Boston, MA
- Led a team of 10 project managers, developers, and system/business analysts to implement projects and provide support for vendor and in-house developed ambulatory pharmacy, retail pharmacy (McKesson), laboratory (Sunquest), and other clinical information systems
- Managed the implementation of key clinical systems projects using waterfall and agile methodologies including projects needed for system integration and closed loop medication processes
- Responsible for project portfolio and resource management of 15-20 active project implementations and 20-25 project resources
- Collaborated with Senior Leadership to determine business priorities and define and implement clinical information systems to support organizational strategy in a matrixed environment
- Accountable for forecasting and managing million-dollar budgets.
Education
Master’s Degree in Health Care Administration -
Simmons University
Bachelor’s Degree in Political Science -
University of Massachusetts
Skills
- Project/Portfolio Management
- SDLC
- EMR/EHR/Clinical Systems
- Strategic Planning
- Client Relationship Management
- Product Development
- Business Analysis
- Systems and Data Integration
- Vendor Management
- Budget Management
Certification
- Project Management Professional (PMP) Certification, Project Management Institute, 2020, 2023
- ITIL Foundation Certification in IT Service Management, PEOPLECERT Group, 2013
Volunteer Experience
- Kidney Cancer Research Alliance (KCCure), Patient Advocate, 2020-Present
- American Urological Association (AUA), 2023 Annual Meeting Presenter, Patient Perspectives Program, April 2023
- Vintage Pet Rescue, Board Member and Volunteer, 2021-Present
Timeline
Director, Implementation Consulting Strategy
eClinical Solutions
07.2021 - Current
Principal Technical Project Manager
eClinical Solutions
01.2019 - 06.2021
Manager, Population Health Applications
Steward Health Care Network
08.2018 - 01.2019
Division IT Applications Manager, Surgical Services
HCA IT&S East Florida Division
07.2017 - 08.2018
IT Manager, Clinical Ancillary Information Systems
Lakeland Regional Medical Center
11.2012 - 10.2014
EMR Implementation Consultant (temporary contract)
Mount St. John’s Medical Center
06.2012 - 08.2012
IT Manager, Pharmacy and Laboratory Information Systems
Partners Healthcare/Dana-Farber Cancer Institute
03.2011 - 05.2012
Adjunct Faculty, Graduate School of Management
Simmons University
12.2009 - 12.2015
Master’s Degree in Health Care Administration -
Simmons University
Bachelor’s Degree in Political Science -
University of Massachusetts
Similar Profiles
Sudeepthi VasamsettySudeepthi Vasamsetty
Software Developer at eClinical SolutionsSoftware Developer at eClinical Solutions
John PavierJohn Pavier
Senior Software Engineer at Perceptive eClinical (formerly Calyx)Senior Software Engineer at Perceptive eClinical (formerly Calyx)
MOHD SAIF KHANMOHD SAIF KHAN
Software Specialist / Technical Account Manager at Eclinical WorksSoftware Specialist / Technical Account Manager at Eclinical Works