Tracie Vice
Lafayette,United States
Summary
Devoted employee who sustains the highest level of customer service through efficient team and customer account management. My strong assets would include: strong organizational skills and multi - tasked oriented. I am highly motivated and willing learn. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Rickey Meches Donut King
Lafayette, LA, United States
08.2012 - 02.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction
- Established and maintained effective communication with staff members to ensure efficient operations
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation
- Maintained relationships with vendors to obtain the best pricing on supplies and materials
- Created a positive work environment by developing team building activities that encouraged collaboration among departments
- Ensured compliance with local health department regulations regarding food safety standards
- Resolved customer complaints quickly while maintaining high quality standards of service delivery
- Assisted in the recruitment process by interviewing potential candidates for open positions
- Trained employees on duties, policies and procedures
- Recruited, interviewed and hired qualified staff for open positions
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements
- Delegated work to staff, setting priorities and goals
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
Education
High School Diploma -
Acadiana High
Lafayette, LASkills
- Client relations specialist
- Meticulous attention to detail
- Focused on customer satisfaction
- Skilled multi-tasker
- Deadline-oriented
- Staff Supervision
- Customer Retention
- Service Quality Improvement
- Quality Management
- Vendor Sourcing
- Inventory Control
- Staff Management
- Vendor Relationships
- Troubleshooting Expertise
- Training and Coaching
- Leader
- Strategy
- Recruitment
- Motivation
- Performance Evaluations
Certification
Certified servsafe food handler
References
References available upon request.
Timeline
General Manager
Rickey Meches Donut King
08.2012 - 02.2024
High School Diploma -
Acadiana High