Steven Marchetti

Guitar Center team member since 2006. Worked up through various positions such as sales associate, sales lead and customer service manager to the General Manager position in 2019. Responsible for hitting sales goals and providing exemplary customer service in a 5-7 million dollar EBITA store. Led the team through many new initiatives such as our rental program, piloting a debit card payment system for street buys of customer equipment as well as implementing a lessons program. Some of my other developed skills include:

• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Learned and adapted quickly to new technology and software applications.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Started as a Dining Room Attendant; was promoted to Room Service Supervisor, then Restaurant Manager. Was responsible for managing all food and beverage outlets, including banquets, restaurants, lounge and room service. Some of my responsibilities included: Payroll, scheduling. Upgraded the standards of coffee breaks by creating unique standards. Diverse customer service, and customer interaction. Coordinated payroll guidelines to adhere to payroll budget and maximize monetary efficiency. Employee counseling, and employee discipline. Played key role in liquor costs control by aiding in the implementation of liquor tracking and monitoring procedures. Instrumental in the Employee Hard Check Tracking system that cut down on employee theft. Created job responsibilities to maximize efficiency in operations, and associate workload. Created procedures for efficient basic restaurant operations. Responsible for cross-training hotel employees to work in different divisions of the hotel. Implemented effective employee incentive programs.