Tracie Winters
Chino,CA
Summary
Dynamic retail professional with a proven track record at Target, excelling in customer service and cash management. Recognized for training and mentoring new team members, enhancing performance and service excellence. Skilled in multitasking and organization, with a strong work ethic that drives operational success and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Cashier
Dollar Tree
09.2011 - 03.2013
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout areas to enhance shopping experience.
- Assisted in managing cash drawer, ensuring accuracy during shifts and balancing at end of day.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Handled returns and exchanges following company guidelines, maintaining customer satisfaction standards.
- Restocked and organized merchandise in front lanes.
President Volunteer
Baldy View Elementary PTA
05.2006 - 05.2010
- Led strategic initiatives to enhance community engagement and support organizational growth.
- Developed and implemented programs addressing local needs, increasing participation by volunteers and members.
- Fostered partnerships with local businesses and organizations to expand outreach efforts and resource availability.
- Mentored team members in effective leadership practices, enhancing overall group performance and cohesion.
- Obtained over $150,000 in funding for new playground equipment over course of 3 years.
Noon Duty Aide
Upland Unified School District
09.2007 - 06.2009
- Supervised student activities during lunch, ensuring safety and engagement.
- Facilitated conflict resolution among students, promoting a positive school environment.
- Monitored playground areas, maintaining order and adherence to school policies.
- Assisted in organizing recreational activities, enhancing student participation and enjoyment.
- Assisted students with injuries, administering first aid and informing appropriate personnel of the situation.
Treasurer Volunteer
Baldy View Elementary School PTA
05.2004 - 05.2006
- Managed financial records and transactions to ensure accuracy and compliance with organizational policies.
- Developed and implemented budgeting strategies to optimize resource allocation and financial planning.
- Oversaw fundraising initiatives, enhancing community engagement and increasing donor participation.
- Prepared detailed financial reports for board meetings, facilitating informed decision-making by members.
- Ensured compliance with all regulatory requirements related to financial reporting and tax filings.
Frame Department Manager
Michaels Arts and Crafts
06.2001 - 08.2003
- Managed daily operations ensuring efficient workflow and team productivity.
- Oversaw inventory management processes, optimizing stock levels and reducing waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Facilitated team meetings promoting collaboration and addressing operational challenges effectively.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department's capabilities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cashier Team Lead
Target
03.1994 - 05.1998
- Led cashier team in delivering exceptional customer service and resolving transaction issues.
- Trained new cashiers on operational procedures and best practices for accuracy.
- Managed cash register operations, ensuring efficient processing of customer transactions.
- Oversaw daily cash handling procedures to maintain security and accountability standards.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Cashier
Target
07.1991 - 03.1994
- Processed customer transactions accurately and efficiently using POS systems.
- Assisted in inventory management by restocking shelves and organizing displays.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Mentored new cashiers on procedures, enhancing team performance and consistency.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Ontario High School
Ontario, CASkills
- Service excellence
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling and management
- Retail merchandising
- Training and onboarding
- Multitasking and organization
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridTimeline
Cashier
Dollar Tree
09.2011 - 03.2013
Noon Duty Aide
Upland Unified School District
09.2007 - 06.2009
President Volunteer
Baldy View Elementary PTA
05.2006 - 05.2010
Treasurer Volunteer
Baldy View Elementary School PTA
05.2004 - 05.2006
Frame Department Manager
Michaels Arts and Crafts
06.2001 - 08.2003
Cashier Team Lead
Target
03.1994 - 05.1998
Cashier
Target
07.1991 - 03.1994
Ontario High School
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