Tracie M. Szumlinski
Versailles,KY
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
Work History
In-Home Caregiver
Visiting Angels LLC
11.2021 - 03.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Monitored progress and documented patient health status changes to keep care team updated.
Manager
Sonya's Cooking USA
07.2009 - 08.2016
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained daily bookkeeping requirements, daily deposits, accounts recievable and payable and administered payroll.
Office Administrator
S & S Industrial Engines
03.1999 - 02.2006
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Reconciled account files and produced monthly reports to keep Owner informed about office operations.
Insurance Agent
Animas Valley Insurance Agency
02.1996 - 05.1999
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
Customer Service Manager
Marketing Concepts, LLC
07.1991 - 02.1996
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
No Degree - Microsoft Programs Certification
San Juan College
FarmingtonLegal Assistant Certification - Legal Assistant
Ridgewater College
Willmar, MN05.1988
Skills
- Attentive Customer Service
- Travel Arrangements
- Writing, Editing and Proofreading
- Documentation abilities
- Call Centers
- Attention to Detail
- Excellent Communication
- Customer Needs
- Issue and Complaint Resolution
- Running Errands
- Verbal and Written Communication
- Home Visits
Timeline
In-Home Caregiver
Visiting Angels LLC
11.2021 - 03.2023
Manager
Sonya's Cooking USA
07.2009 - 08.2016
Office Administrator
S & S Industrial Engines
03.1999 - 02.2006
Insurance Agent
Animas Valley Insurance Agency
02.1996 - 05.1999
Customer Service Manager
Marketing Concepts, LLC
07.1991 - 02.1996
No Degree - Microsoft Programs Certification
San Juan College
Legal Assistant Certification - Legal Assistant
Ridgewater College
Similar Profiles
Juanita JacksonJuanita Jackson
Private Care Aide at Visiting Angels LLCPrivate Care Aide at Visiting Angels LLC
Alina BankowskiAlina Bankowski
Companion Caregiver at Visiting Angels LLCCompanion Caregiver at Visiting Angels LLC
Shana JasinskiShana Jasinski
Senior Caregiver at Visiting Angels LLCSenior Caregiver at Visiting Angels LLC