Tracy A Carroll
Freehold
Summary
My skillset is primarily in customer service, sales, research, communication and management. I would describe myself as very detail oriented, organized and good with time management, with my strongest points being attention to detail and customer service. I work very well in a fast paced environment. Under pressure, I am able to maintain the skills in order to give customers the best customer service experience. If given a chance, I'm positive that I will meet all expectations. When guidance or assistance is needed in order to perform my job, I will always seek help from the appropriate person. Authorized to work in the US for any employer
Overview
24
24
years of professional experience
1
1
Certification
Work History
CSS Specialist III
Maximus
Albany
10.2024 - Current
- Collaborated with teams to implement process improvements across departments.
- Assisting Consumers, both existing and new, apply for and maintain Health Insurance through NYSOH
- Assisting consumers via online assistance to be able to navigate their account online
- Assisting consumers on required documents for verification, and provide guidance and instructions.
- Ability to identify and escalate any concerns to respective departments
- Uphold comprehensive knowledge of enrollment and eligibility processes and policies.
Self Employed Hair Stylist
Cairo
10.2021 - Current
Animal Caretaker
And-Hof Animal Sanctuary-Catskill, NY
Catskill
04.2024 - 07.2024
- Feeding and caring for all animals at the sanctuary. Administering medicine, first aid and observing animals behavior.
- Assisted in administering medications and monitoring animal health.
Manager
The Bank of Greene County
Catskill
02.2001 - 06.2020
- Worked at all levels, from teller, to customer service representative, and management.
- Strong organizational, phone, sales, and customer service skills.
- Cross-selling to existing customers.
- New sales to potential customers
- Strong computer skills, with different platforms.
- Strong communication skills. Being able to identify a customers needs through listening and communication.
- Cash handling and Lending services
- Referrals to different departments for sales.
Education
Some College - Business
Orlo School of Hair Design and Cosmetology
Albany, NY10.2021
Some College - Criminal Justice
Suffolk County Community College
Selden, NY12.1994
Skills
- Customer service (10 years)
- Problem solving (10 years)
- Management (10 years)
- Financial sales (10 years)
- Sales (10 years)
- Communication skills (10 years)
- Community engagement (10 years)
- Leadership (10 years)
- Retail Sales (10 years)
- Hair Styling
- Microsoft Word (10 years)
- Computer skills (10 years)
- Payroll (10 years)
- Microsoft Office (10 years)
- Organizational skills (10 years)
- Phone etiquette (10 years)
- Pet care
- Groundskeeping
- Landscaping
- Front Desk (10 years)
- Microsoft Outlook (10 years)
- Time Management (10 years)
- Accounts Payable (10 years)
- Accounts Receivable (10 years)
- Clerical Experience (10 years)
- Research (10 years)
Certification
Certified Notary Public
Timeline
CSS Specialist III
Maximus
10.2024 - Current
Animal Caretaker
And-Hof Animal Sanctuary-Catskill, NY
04.2024 - 07.2024
Self Employed Hair Stylist
10.2021 - Current
Manager
The Bank of Greene County
02.2001 - 06.2020
Some College - Business
Orlo School of Hair Design and Cosmetology
Some College - Criminal Justice
Suffolk County Community College
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