Tracy Alexander
Phoenix,Arizona
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
24
24
years of professional experience
Work History
Pharmacy Technician
Pharmerica
Phoenix, AZ
03.2023 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Restocked shelves with new supplies of medications as needed.
Pharmacy Technician
Walgreen’s
Tolleson, Arizona
01.2022 - 03.2023
- Answer phones, assist patients, ring up transactions, collect/process payments, manage inventory, insurance verification, and customer service
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Medical Administration
Embry Health/Test Now
Avondale, Arizona
02.2020 - 01.2022
- Greeted patients, verified insurance coverage and collected copayments.
- Answered phones, scheduled appointments, and provided general information to callers.
- Entered patient demographic information into the Electronic Health Records system.
- Provided administrative support to clinical staff as needed.
- Confirmed patient information, collected copays and verified insurance.
Senior Surgical Scheduler/Medical Secretary
Honor Health Hospital
Scottsdale, Arizona
08.2019 - 03.2020
- Responsible for scheduling and coordinating surgeries, procedures, and appointments for the operating room.
- Acted as liaison between surgeons, anesthesiologists, nurses and other medical staff regarding surgical schedules.
- Coordinated with physicians' offices on scheduling changes or cancellations due to emergency cases or patient cancellations.
- Reviewed daily OR schedule for accuracy before posting it publicly.
- Managed incoming calls from physicians' offices requesting surgical services.
- Performed data entry into various computer systems related to surgical scheduling activities.
Procedure Scheduler
Arizona Pulmonary Specialists
Scottsdale, Arizona
01.2017 - 01.2019
- Assisted with scheduling procedures for patients, including MRI's and CT scans.
- Coordinated patient appointments and ensured accuracy of information in the system.
- Responded to patient inquiries regarding procedure availability and scheduling.
Front Office
Fifth Avenue Gynecologists
Phoenix, Arizona
01.2015 - 01.2017
- Organized and facilitated clerical, administrative and patient support duties
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Surgery scheduling
Medical Front Office/Supervisor
Healthcare Centre/Urgent Care
Scottsdale, Arizona
01.2001 - 01.2015
- Supervised and managed all front office staff, including hiring and training new employees.
- Scheduled appointments for patients in accordance with office guidelines.
- Provided customer service to patients by addressing inquiries, concerns, and complaints in a timely manner.
- Processed payments from patients for services rendered by the practice.
Education
Medical Terminology/Medical Assisting Course -
Arizona College
Mesa, ArizonaHigh School Diploma -
Orville Platt High School
Meriden, ConnecticutSkills
- Problem solving
- Adaptability
- Time management
- Communication
- Critical thinking
- Work ethic
- Creativity
- Active listening
- Attention to detail
- Empathy
- Workflow Optimization
- Medication Dispensing
- Order Verification
- Quality assurance and control
- Resolving customer issues
- Team Collaboration
Timeline
Pharmacy Technician
Pharmerica
03.2023 - Current
Pharmacy Technician
Walgreen’s
01.2022 - 03.2023
Medical Administration
Embry Health/Test Now
02.2020 - 01.2022
Senior Surgical Scheduler/Medical Secretary
Honor Health Hospital
08.2019 - 03.2020
Procedure Scheduler
Arizona Pulmonary Specialists
01.2017 - 01.2019
Front Office
Fifth Avenue Gynecologists
01.2015 - 01.2017
Medical Front Office/Supervisor
Healthcare Centre/Urgent Care
01.2001 - 01.2015
Medical Terminology/Medical Assisting Course -
Arizona College
High School Diploma -
Orville Platt High School