Tracy-Ann Smith-Codrington
El Paso,TX
Summary
Respectful and compassionate professional offering over five years of background serving communities by providing guidance for clients in need. Dedicated to forming trusting relationships and advocating for best interest of clients.
Overview
14
14
years of professional experience
Work History
Server/Cashier
Island Jerk LLC
09.2020 - 01.2024
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Managed approximately 40 customer transactions and queries daily
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Probation After-Care Officer
Department of Correctional Services
11.2012 - 10.2020
- Conduct investigations to aid in sentencing process.
- Supervised approximately 60 individuals placed on Probation Orders, Suspended Sentences and Correctional Orders.
- Utilized case management techniques to rehabilitate offenders.
- Conduct Parole and Rehabilitation grant investigations.
- Facilitated mediations and counseling sessions.
- Generated monthly statistics and attend sentencing proceedings.
- Produced approximately 35 Social Enquiry Reports monthly (Custody, Maintenance, Protection/Occupational Order) to aid court proceedings.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
Receptionist
Old Harbour Radiology Centre
05.2012 - 11.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Lime Customer Service/Sales Agent
Affiliated Computer Services Limited, A Xerox Company
05.2010 - 05.2012
- Resolved customer issues efficiently, ensuring repeat business and positive word-of-mouth referrals.
- Participated in ongoing training sessions, refining skills for better understanding of industry trends and market demands.
- Assisted in developing marketing materials that highlighted key product features, resulting in increased interest from potential customers.
- Boosted sales revenue by approximately 70% by effectively upselling products and services tailored to individual customer needs.
- Utilized CRM systems to track interactions, enabling more efficient communication with clients for improved results.
Education
Certificate - Social Work
University of The West Indies (UWI) Open Campus
Kingston, Jamaica12.2017
Bachelor of Science - Psychology(major) Criminology(minor)
University of The West Indies (UWI)
Kingston, Jamaica05.2008
Skills
- Strong Work Ethic
- Exceptional customer service
- Case Management
- CPR, First Aid
- Reliable
- Dependable
Leadership Positions
- Coordinator for Juvenile Offenders Camp
- Parish Representative for Clarendon Inter-Agency Committee
References
Available upon request
Timeline
Server/Cashier
Island Jerk LLC
09.2020 - 01.2024
Probation After-Care Officer
Department of Correctional Services
11.2012 - 10.2020
Receptionist
Old Harbour Radiology Centre
05.2012 - 11.2012
Lime Customer Service/Sales Agent
Affiliated Computer Services Limited, A Xerox Company
05.2010 - 05.2012
Certificate - Social Work
University of The West Indies (UWI) Open Campus
Bachelor of Science - Psychology(major) Criminology(minor)
University of The West Indies (UWI)
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