Tracy Antos
Cleveland
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals. Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Skilled Teller/relationship banker brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Well-honed banking knowledge. Goal-focused Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and productivity as well as achieving branch goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
North Royalton, OH
10.2024 - Current
- Supervised daily branch operations, ensuring adherence to policies and procedures.
- Mentored staff, fostering professional development and enhancing team performance.
- Optimized customer service workflows to enhance response times and elevate client satisfaction.
- Analyzed financial reports to identify trends, informing strategic decision-making.
- Coordinated marketing initiatives to boost branch visibility and community engagement.
- Conducted regular audits of branch activities, ensuring accuracy and regulatory compliance.
- Developed strategies to enhance sales performance, driving overall growth for the branch.
- Facilitated daily operations by assisting branch manager in task execution and promoting effective team communication.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Branch Manager
Dollar Bank
Cleveland, OH
2023 - 2024
- Supervised daily branch operations, ensuring adherence to policies and procedures.
- Mentored staff, fostering professional development and enhancing team performance.
- Streamlined customer service processes, improving response times and client satisfaction.
- Analyzed financial reports to identify trends, informing strategic decision-making.
- Coordinated marketing initiatives to boost branch visibility and community engagement.
- Conducted regular audits of branch activities, ensuring accuracy and regulatory compliance.
- Developed strategies to enhance sales performance, driving overall growth for the branch.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Teller
First Federal Lakewood
Cleveland, OH
11.2021 - 10.2023
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Adhered to financial services security and audit procedures.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Directed specific questions to appropriate branch personnel.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Cashier
Ohio City Burrito
Lakewood, OH
08.2019 - 06.2020
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
General Manager
Cleveland Cinemas
Cleveland, OH
10.2009 - 10.2018
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Led employee evaluations with constructive feedback to boost performance.
- Designed sales and service strategies to improve revenue and retention.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
High School Diploma - undefined
Cleveland Central Catholic
Cleveland, OH06.1999
Skills
- Excellent Time Management Skills
- Cash Handling
- Strong Work Ethic
- Customer Relationship Building
- Financial Services
- Exceptional Customer Service
- Product and Service Sales
- Friendly
- Strong Sense of Banking Ethics
Certification
I am a Notary and have my NMLS
Timeline
Relationship Banker
Bank of America
10.2024 - Current
Teller
First Federal Lakewood
11.2021 - 10.2023
Cashier
Ohio City Burrito
08.2019 - 06.2020
General Manager
Cleveland Cinemas
10.2009 - 10.2018
High School Diploma - undefined
Cleveland Central Catholic
Assistant Branch Manager
Dollar Bank
2023 - 2024