Tracy Ash

• Strengthened team morale and motivation through a proactive attitude, collaborative problem-solving approach, and active participation in all aspects of fieldwork.
• Enhanced team efficiency by effectively communicating with colleagues and providing necessary support during field assignments.
• Fostered positive relationships with landowners or other stakeholders involved in study sites'' access permissions or use requirements.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Coordinated and scheduled meetings and appointments.

• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to build rapport and loyalty.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Generated new leads by participating in community events and networking opportunities, resulting in higher foot traffic to the store.

• Resolved complex survey challenges through critical thinking skills applied to problem-solving techniques such as boundary analysis or topographic mapping adjustments.
• Prepared comprehensive reports detailing findings from surveys conducted, enabling informed decision-making processes for stakeholders involved in land development projects.
• Increased accuracy of survey measurements by utilizing advanced technological tools and software programs.
• Performed boundary, topographic and traverse land surveys.
• Trained, mentored and assigned work to subordinate crew members.

Contributed to repeat and referral business by using strong customer service and problem solving skills. Organized work records and filed reports. Maintained a 100% customer service satisfaction rating.

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.