Summary
Overview
Work History
Education
Skills
Career Overview
Accomplishments
Certification
Timeline
Generic

Tracy Bailey

Memphis,USA

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Canadian National Railroad. Adept in SAP and shipping documentation, I excel in client support and efficient task execution. My commitment to goal-setting and prioritization has significantly contributed to my stable employment history and my role as an effective team contributor.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Transportation Clerk

Canadian National Railroad
Memphis, TN
04.2005 - Current
  • My job duties are to maintain a balance between internal and external customer satisfaction and ensure precise decisions are made within my assigned territory
  • The present position that I hold as a switching clerk requires frequent invoicing of customers for services rendered

Resident Advisor

Memphis Job Corps
Memphis, TN
11.2004 - 09.2005
  • Planning and facilitating programs for the students in accordance with the program requirements
  • Supervision of an assigned residential area
  • Meticulous mentoring and management of student's personal safety and well-being
  • Oversee that center standards are enforced
  • Assisting and referring students in academic, social, personal and disciplinary matters to the appropriate member of staff

Customer Service Representative

AT&T Wireless
Memphis, TN
06.2000 - 05.2004
  • Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution
  • Offers alternative solutions where appropriate with the objective of retaining customer's business
  • Handles business transactions in connection with activation of new customer accounts on a computer terminal
  • Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar
  • Makes financial decisions to protect/collect revenues and adjusts customer accounts
  • Team player

Education

Bachelor of Science - Nursing

UTHSC
Memphis, TN
12-2026

Associate of Applied Science - Nursing

Southwest Tennessee Community College
Memphis, TN
05-2023

Business Management -

University of Phoenix
Cordova, TN, USA

Business Management -

University of Tennessee @ Martin
Martin, TN, USA

Skills

  • Dependable independent worker
  • Client Support Expertise
  • Stable Employment Record
  • Establishing goals and setting priorities
  • SAP knowledge
  • Effective Team Contributor
  • Efficient Task Execution
  • Clear Oral and Written Skills
  • Carrier negotiations
  • International shipping
  • Invoice generation
  • Shipping documentation

Career Overview

Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision. A self-motivator with high energy.

Accomplishments

Graduated Cum Laude from Southwest Tennessee Community College (May 2023)

Certification

Keller Williams Realtor (2018-Current)

Timeline

Transportation Clerk

Canadian National Railroad
04.2005 - Current

Resident Advisor

Memphis Job Corps
11.2004 - 09.2005

Customer Service Representative

AT&T Wireless
06.2000 - 05.2004

Bachelor of Science - Nursing

UTHSC

Associate of Applied Science - Nursing

Southwest Tennessee Community College

Business Management -

University of Phoenix

Business Management -

University of Tennessee @ Martin

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Tracy Bailey