Tracy Bailey
Memphis,USA
Summary
Compassionate Entry-Level Nurse with strong clinical knowledge and effective communication skills. Skilled in medication administration, patient assessment, and documentation through clinical rotations. Committed to ensuring patient comfort and safety while collaborating with interdisciplinary teams to achieve positive health outcomes.
Overview
26
26
years of professional experience
Work History
Transportation Clerk
Canadian National Railroad
Memphis, TN
04.2005 - Current
- Processed shipping documentation for freight and cargo transportation.
- Coordinated with drivers to ensure timely pick-up and delivery schedules.
- Maintained accurate records of shipments using computerized tracking systems.
- Processed customer service invoices, ensuring billing accuracy and timely resolution of discrepancies.
- Balanced internal and external customer satisfaction by making precise decisions within assigned territory.
Resident Advisor
Memphis Job Corps
Memphis, TN
11.2004 - 09.2005
- Supervised residential activities to maintain safety standards and ensure compliance.
- Meticulous mentoring and management of students' personal safety and well-being.
- Assisted and referred students in academic, social, personal, and disciplinary matters to appropriate staff members for support.
- Planned and facilitated student programs to meet program requirements and enhance engagement.
- Oversee that center standards are enforced.
Customer Service Representative
AT&T Wireless
Memphis, TN
06.2000 - 05.2004
- Resolved customer questions, complaints, and billing inquiries with courtesy and professionalism, achieving one-call resolution.
- Provided alternative solutions to retain customer business and enhance satisfaction.
- Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.
- Handles business transactions in connection with activation of new customer accounts on a computer terminal.
- Made financial decisions to protect revenues and adjusted customer accounts to ensure accuracy.
- Collaborated with team members to achieve project goals.
Education
Associate of Applied Science - Nursing
Southwest Tennessee Community College
Memphis, TN05-2024
Bachelor of Science - Nursing
University of Tennessee Health Science Center
Memphis, TN05-2026
Business Management -
University of Phoenix
Cordova, TN, USABusiness Management -
University of Tennessee @ Martin
Martin, TN, USASkills
- SAP knowledge
- Customer service skills
- Deadline driven
- Dependable independent worker
- Consistent work history
- Goal setting
- Team player
- Good verbal/written communication skills
Career Overview
Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision. A self-motivator with high energy.
Timeline
Transportation Clerk
Canadian National Railroad
04.2005 - Current
Resident Advisor
Memphis Job Corps
11.2004 - 09.2005
Customer Service Representative
AT&T Wireless
06.2000 - 05.2004
Associate of Applied Science - Nursing
Southwest Tennessee Community College
Bachelor of Science - Nursing
University of Tennessee Health Science Center
Business Management -
University of Phoenix
Business Management -
University of Tennessee @ Martin