Tracy Bandelow
Painesville,OH
Summary
Dynamic Sr Processor at Progressive Insurance with a proven track record in prioritization and time management. Adept at mentoring peers to enhance productivity and quality. Skilled in processing renewals and claims, demonstrating exceptional attention to detail and customer service excellence. Committed to adapting to evolving challenges in a fast-paced environment.
Overview
28
28
years of professional experience
Work History
Sr Processor in Auto
Progressive Insurance
Painesville, USA
04.2003 - Current
- The ability to prioritize tasks and allocating time effectively
- The willingness and ability to adjust to changing circumstances and new situations
- I was a mentor to several processors to help them with their productivity and quality
- Phone experience
- Attention to detail
- Typing
- Customer service
- Ability to process renewals, New Business, Endorsements, Follow Up, Cancels and Process Change from Claims
- Basic Computer Skills
Claims Processor
Progressive Insurance
12.1997 - 07.1998
- Assisted customers via telephone inquiries related to their specific claim status or general questions about the company's services.
- Entered claim information accurately into database systems.
Education
Associates Degree - Legal Secretary
Sawyer Business College
Lorain, OHSkills
- Prioritization and time management
- Adaptability and mentoring
- Phone communication skills
- Attention to detail
- Typing proficiency
- Customer service excellence
- Renewal processing
- New business acquisition
- Endorsement management
- Follow-up strategies
- Cancellation handling
- Claims management
- Basic computer proficiency
References
Available upon request
Timeline
Sr Processor in Auto
Progressive Insurance
04.2003 - Current
Claims Processor
Progressive Insurance
12.1997 - 07.1998
Associates Degree - Legal Secretary
Sawyer Business College
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