Jodi Crehan
Coventry
Summary
Accomplished Sr. Loan Processor with a strong attention to detail and a dedicated work ethic, honed at Hometown Mortgage. Expert in streamlining documentation processes, enhancing efficiency, and fostering team collaboration. Proven ability to analyze creditworthiness and communicate effectively, ensuring smooth loan transactions and compliance with regulatory guidelines.
Experienced with managing loan processing from application to approval. Utilizes effective communication and organizational skills to coordinate with underwriters and clients. Track record of maintaining compliance and resolving issues efficiently.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
2026
2026
years of professional experience
Work History
Residential Lending, Sr. Loan Processor
Hometown Mortgage
03.2020 - Current
- Completion of loan processing workflows, ensuring compliance with regulatory guidelines and company policies.
- Customer service; Communication with borrowers, vendors, internal employees, external parties involved in a loan transaction. Ensure clear communication, expectations and resolutions. Build team work
- Mentor other processors, enhancing team productivity and knowledge of procedures
- Streamlined documentation procedures, reducing processing times and improving overall efficiency.
- Analyze borrower financial information to assess creditworthiness.
- Collaborate with underwriters to resolve discrepancies and expedite loan approvals.
- Analyzed borrower financial information to assess creditworthiness and recommend appropriate loan options.
- Communicate with title companies, and borrowers for smooth loan transactions.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Worked with customers in via telephone to answer questions, process transactions, and resolve issues as they arise, and gather documentation needed for the loan approval.
- Pipeline management daily, to ensure contingencies are met
- Analyze credit reports to determine eligibility of applicants and capacity for loan products.
- Stay up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants
Residential Lending- Sr. Loan Processor
HomeBridge Financial FKA Prospect Mortgage
01.2018 - 03.2020
- Description with this employer is similar to the current job details I do with my current employer.
Residential Lending, Sr. Loan Processor
Citizens Bank
2011 - 2017
- This job description is similar with my current position.
Education
High School Diploma -
Coventry High School
Coventry RICertificate If Medical Billing And Coding - Medical Billing And Coding
Lincoln Technical Institute
Lincoln, RISkills
- Comfortable with Computers and learning programs
- Strong attention to detail
- Dedicated work ethic
- Team collaboration strengths
- Customer service
- Data entry
- Clear communication
- Effective time management
- Decision-making confidence
- Active listening
- Building rapport
- Research
- Assertiveness
- Prioritization
Languages
English
Native or Bilingual
Timeline
Residential Lending, Sr. Loan Processor
Hometown Mortgage
03.2020 - Current
Residential Lending- Sr. Loan Processor
HomeBridge Financial FKA Prospect Mortgage
01.2018 - 03.2020
Residential Lending, Sr. Loan Processor
Citizens Bank
2011 - 2017
High School Diploma -
Coventry High School
Certificate If Medical Billing And Coding - Medical Billing And Coding
Lincoln Technical Institute
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