Tracy Bates
Chicago,IL
Summary
Key Qualifications Dedicated professional with 13 years of experience working with elderly, disabled and their families, in addition to 16 years of experience working with children in early childhood as well as their families. My objective is to work in the Social work field in order to continue to serve families and help individuals in the community achieve better mental, physical and emotional health.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Family Support Specialist
Mary Crane Center
Chicago, Il.
10.2022 - Current
- Assessed family needs to create tailored support plans for South-East Asia Centre clients.
- Coordinated referrals with schools, clinics, and community service providers to ensure comprehensive support.
- Provided case management services to families needing assistance.
- Conducted intake interviews and gathered family information for case records.
- Guided parents through housing benefits and public assistance applications to enhance access to resources.
- Interpreted family concerns and connected clients with bilingual support services.
- Helped develop parenting skills and practical strategies for families.
- Worked with staff to address crises and arrange follow-up services.
- Met with clients to discuss personal options and goals.
- Documented case notes and maintained confidential client files.
- Organized educational workshops on health and wellness topics.
- Participated in weekly staff meetings to discuss case updates and strategies. to review caseloads and best practices.
Family Support Specialist
South-East Asia Center
Chicago, Il.
06.2019 - 09.2022
- Assessed family needs and created support plans for South-East Asia Center clients.
- Conducted intake interviews and gathered family information for case records.
- Supported Mary Crane Center families with personalized service plans and follow-up
- Conducted family intakes and gathered needs information for support planning
- Connected parents to community resources, referrals, and crisis services
Certified Nursing Assistant
Glen Crest Nursig
Chicago, Il.
08.2015 - 06.2019
- Supported Glen Crest nursing residents with bathing, grooming, and dressing assistance.
- Monitored vital signs and reported changes to nursing staff.
- Assisted residents with mobility, transfers, and safe repositioning.
- Recorded care activities in resident charts and daily notes.
- Served meals and helped Glen Crest nursing residents with feeding support.
- Responded to resident requests with calm, respectful bedside care.
- Communicated resident concerns to nurses and family members as needed.
- Answered call lights quickly and responded to resident needs accordingly.
Assistant Teacher
Rodgers Park Children's Center
12.2010 - 12.2015
- Partnered with teacher to support developmentally appropriate center-based Head Start/Pre-K program for assigned children.
- Maintained daily routine and schedule while adjusting to children’s needs.
- Created welcoming environment for children, parents, families, volunteers, and community representatives, building strong relationships and community involvement.
- Worked with teachers and staff to plan engaging activities and keep children safe by checking indoor and outdoor areas, toys, and equipment.
- Supported lead teachers with daily classroom activities at children’s center.
- Supervised children during play, meals, and restroom routines.
- Prepared learning materials for lessons and center activities.
- Supported lead teachers with daily classroom routines at Rodgers Park Children’s Center.
- Supervised children during play, meals, and outdoor activities.
- Assisted with lesson preparation and age-appropriate learning activities.
- Maintained safe, clean classroom spaces and sanitized shared materials.
- Guided children through transitions, handwashing, and personal care routines.
- Monitored behavior and redirected children using positive guidance.
- Communicated daily updates with teachers and childcare staff.
- Observed child needs and reported concerns to center leadership.
- Helped maintain safe and orderly learning environment.
- Supervised small group activities.
- Assisted classroom teacher in developing and implementing lesson plans.
- Interacted positively with children to encourage development and participation in activities, treating each child with dignity and respect.
- Collaborated with other staff members to support student success.
Education
Master of Arts - Social Services
DePaul University
Chicago, IL05-2022
Bachelor's Degree - Social Services
DePaul University
01-2019
Associates Degree - General Studies
Harry S. Truman College
Chicago, IL06-2014
Diploma - H.S. General Education
Senn Metropolitan Academy
01-1989
Skills
- Mental health documentation
- Case management and assessment
- Confidential record keeping
- Community referrals and outreach
- Workshop facilitation
- Family planning
- Cultural competency
- File management
Certification
- CPR Certification
- Harold Washington College
- 2001
Timeline
Family Support Specialist
Mary Crane Center
10.2022 - Current
Family Support Specialist
South-East Asia Center
06.2019 - 09.2022
Certified Nursing Assistant
Glen Crest Nursig
08.2015 - 06.2019
Assistant Teacher
Rodgers Park Children's Center
12.2010 - 12.2015
Master of Arts - Social Services
DePaul University
Bachelor's Degree - Social Services
DePaul University
Associates Degree - General Studies
Harry S. Truman College
Diploma - H.S. General Education
Senn Metropolitan Academy