Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Baumgart

DePere,WI

Summary

Hardworking and enthusiastic customer service trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.

Overview

19
19
years of professional experience

Work History

Assistant Cook

Green Bay School District
08.2022 - Current
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Worked on salads, desserts and meat preparation to increase kitchen speed.
  • Verified proper portion sizes to consistently attain high food quality standards.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Maintained efficiency and flow of Type kitchen by helping lead cook complete Type tasks.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Monitored food quality and temperature for safe consumption.
  • Monitored food quality and presentation to maintain high standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.

Head Cook

West DePere School District
10.2015 - 06.2022
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Implemented food cost and waste reduction initiatives to save money.
  • Assisted with menu development and planning.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Participated in food tastings and taste tests.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Developed close relationships with suppliers to source best ingredients.
  • Set up and broke down kitchen for service.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Placed orders to restock items before supplies ran out.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Monitored food production to verify quality and consistency.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.

Customer Service Associate

Amazon
07.2015 - 10.2015
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed and updated databases to handle customer data.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Promptly responded to inquiries and requests from prospective customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer calls and emails to answer questions about products and services.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

In Home Daycare

In Home Daycare
06.2011 - 10.2015
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Read stories, sang songs and facilitated creative play.
  • Provided support and guidance to children in conflict resolution.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Assisted in potty training and toilet hygiene.
  • Encouraged children's emotional and social development.
  • Implemented daily routines and activities to stimulate and engage children.

Customer Service Representative

Two Men And A Truck
10.2006 - 04.2009
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Diploma - General Studies

West De Pere High School
De Pere, WI
06.1993

Skills

  • Food Preparation and Handling
  • Safe Work Practices
  • Cash Register Operations
  • Standardized Recipes
  • Clean and Sanitize Surfaces
  • Track Food Use
  • Supply Ordering
  • Portion Out Servings
  • Kitchen Operations
  • Cleaning and Sanitation

Timeline

Assistant Cook

Green Bay School District
08.2022 - Current

Head Cook

West DePere School District
10.2015 - 06.2022

Customer Service Associate

Amazon
07.2015 - 10.2015

In Home Daycare

In Home Daycare
06.2011 - 10.2015

Customer Service Representative

Two Men And A Truck
10.2006 - 04.2009

Diploma - General Studies

West De Pere High School

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Tracy Baumgart