Tracy Bennett

• Collaborated with physicians to ensure timely completion of hospital applications.
• Collected, transferred and entered clinical, administrative and discharge information for accurate charting.
• Supported triage assessment by asking patients standard screening questions.
• Followed up on cases involving referrals, waivers and EAP approvals.
• Researched, administered and recorded appeals, denials and out-of-network authorizations to submit appropriate documentation on behalf of patients.
• Pre-registered patients for procedures by collecting information and verifying insurance.
• Educated providers and members on office procedures and services.
• Adhered to industry best practices, safety protocols and company policies.
• Updated electronic medical record with new patient, appointment and billing information.
• Collaborated with healthcare teams to determine needs and support daily objectives.
• Worked with operating facilities to schedule procedures on behalf Neurossurgen surgeons.
• Scheduled follow-up appointments as designated by physician.
• Located scheduling barriers and implemented appropriate solutions.
• Answered telephones and directed calls to appropriate medical or adminstrative staff.
• Scheduled tests, lab work or x-rays for patients based on physician orders.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Arranged hospital admissions for patients as required.

• Worked with operating facilities to schedule procedures on behalf of one Orthopedic surgeon.
• Checked patient insurance and collected pre-authorizations from providers.
• Distributed treatment and procedural information to patients.
• Gathered current medical information and reviewed histories to gather details for surgeons.
• Booked surgeries according to physician volume and maintained prompt turnaround times.
• Collaborated and established strong working relationships with physicians, supervisors and colleagues.
• Scheduled follow-up appointments as designated by physician.
• Communicated with patients with compassion while keeping medical information private.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Compiled and coded patient information or data in appropriate computer system.
• Scheduled tests, lab work or x-rays for patients based on physician orders.
• Completed relevant insurance and other claim forms.
• Scheduled and confirmed patient appointments and consultations.
• Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
• Arranged hospital admissions for patients as required.
• Adhered to HIPAA requirements to safeguard patient confidentiality.

• Demonstrate in-depth working knowledge and expertise with clinical based computer systems.
• Accurately schedules surgical cases manually and or in computer to generate preferences for necessary surgeon-specific instrumentation (case cart system).
• Receives and makes changes to OR schedule according to established procedures.
• Reviews and updates next day surgical schedule with anesthesia and OR charge personnel.
• Reviews scheduling codes for procedures and ensures that CSS staff receive accurate preferences.
• Sends for patients according to established standards and subsequent patients as requested then communicates to surgical services staffs using the appropriate systems.
• Ensures inpatient arrival to pre-op holding areas through monitoring of transport tracking System and outpatient arrival at Center (checks patient tracking system to see patients have arrived against the time the patients are scheduled to arrive)
• Communicate arrival with charge nurse.
• Coordinates and prioritizes dispatch of work assignments related to patient and specimen transport, phone communications, and equipment delivery.
• Coordination of patient flow and other duties as needed.
• Monitors automated system for timely OR room turnover.
• Receives and enters surgical services staff call-ins for automated manager notification.
• Effects timely notification of on-call teams and other support service needs.
• Prepares daily nursing staffing roster by specialty and coordinates with daily OR schedule for OR room assignments.
• Prepares daily and weekend on-call nursing sheets and ensures completeness.
• Answers and directs telephone calls to appropriate areas.
• Communicates patients leaving the OR (directs) to family waiting room and nursing units.
• Orders and maintains sufficient inventory of office supplies and printed forms and coffee supplies.
• Assist with bringing patients back from reception to the pre-op room if requested.
• Retrieves lab results on demand from hospital data base system.
• Orders specialty beds as needed to facilitate patient needs.
• Institutes call tree for on-call staff, operation triage, and other emergent situations as necessary and escalates appropriately and timely.
• Checks patients in and enters next days cases into system.
• Provide assistance and directions to volunteers.
• Ensure patient charts are together for the next day.
• Enters broken equipment into data base for repair and ensures broken pagers are replaced.
• Facilitates communication between OR, Pre and Post-op.
• Ensures correct patient encounters in order to facilitate
• Visitor & Vendor coordination.
• Checks and orders disposable scrubs as necessary
• Assist Hospital Transportation staff in checking off and picking up specimens.
• Support nursing staff scheduling using hospital dedicated scheduling system.
• Documents pertinent information for management follow-up to promote favorable outcomes and avoidance of rework.
• Followed up on cases involving referrals, waivers and EAP approvals.

• Processed medical records requests from outside providers according to facility, state, and federal law.
• Uploaded physician progress notes, history, and physicals into electronic medical records.
• Maintained patient records in compliance with security regulations.
• Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
• Supported medical staff by providing organized and accurate medical records.
• Reviewed charts and flagged incomplete or inaccurate information.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.

Demonstrated in-depth knowledge and expertise in scheduling through initiation, coordination, and maintenance of the operating room pavilion schedule using clinical computer systems.
Ensured smooth flow of operating room schedules by monitoring and promptly addressing any obstacles encountered, including inconsistencies in surgical procedures or procedure names as well as disparities in OR/pavilion assignment. Successfully liaised with the relevant scheduling office/service to implement viable solutions.
Collaborated with the Medical Director, Anesthesia team, surgeons, nursing staff, and scheduling office to make necessary adjustments to the OR schedule before surgery dates and effectively communicated changes to the Central Scheduling office and other relevant stakeholders.
Pavilion liaison between multiple departments, gathering information for surgery scheduling according to guidelines.
Cultivated effective partnerships with physicians, nursing staff, and management to facilitate smooth workflow.
Maintained efficient scheduling of surgeries by determining sequence based on procedure type, case level, duration time, and availability as per Surgical Services' guidelines.
Assign operating suites and equipment and block times to maximize efficient use of resources and communicate to the appropriate staff the changes.
Collaborates and participates in the OR daily huddle with the Pavilion Medical Director/Manager for final approval of the next day's surgical schedule.
Enhanced skills by receiving cross-training in various job functions within surgical pavilions, allowing for staffing relief/coverage as needed for Information liaison(s), OR Pavilion Scheduling Specialists(s), and Resource Coordinators.
Supporting the Anesthesia Coordinator/OR Clinical Coordinator at the Control Desk in providing top-quality care and coordinating surgical patients effectively
Served as a primary point of contact for callers seeking to schedule same-day/next-day add-on procedures in the EPIC electronic health record system.