Tracy Benzie

My responsibility included processing customer transactions efficiently and accurately, providing support to customers on menu items and needs, maintaining cleanliness and organization of work area and working with team members to provide timely service.

My responsibilities included processing and ensuring efficient customer transactions, handling cash register operations, supporting inventory management, training new staff on procedures and customer interaction standards and providing exceptional customer service.

My responsibility included managing office operations, developing and implementing office procedures and maintaining accurate financial records.

• Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
• Trained and mentored staff in customer service protocols and hotel policies.
• Managed reservation systems to optimize room occupancy and enhance guest experiences.
• Addressed guest inquiries and resolved issues promptly, maintaining high satisfaction levels.