TRACY BRADSHAW
Summary
Results-driven program and partnership professional with 10+ years of experience in program management, recruitment, community engagement, and relationship building. Skilled in developing strategic partnerships, training and engaging participants and volunteers, and using data and feedback to improve program outcomes and drive growth.
Overview
17
17
years of professional experience
Work History
Recruitment and Admissions Manager
NPower
New York, NY
07.2023 - Current
- Develop and maintain strategic partnerships with workforce development agencies, community-based organizations, educational institutions, and veteran-serving organizations to support recruitment and expand program awareness.
- Manage the full recruitment and admissions process, including lead generation, applicant outreach, eligibility screening, candidate interviews, document collection, and enrollment.
- Respond to recruitment inquiries and maintain consistent communication with prospective applicants.
- Conduct program presentations, information sessions, and recruitment events for prospective applicants and partner organizations.
- Represent the organization at job fairs, conferences, community events, networking opportunities, and other recruitment activities.
- Maintain accurate and confidential applicant and trainee records, ensuring all required documentation is collected, reviewed, organized, and properly filed in accordance with BPSS requirements.
- Enter, update, and maintain applicant and trainee information in Salesforce while generating reports to support recruitment, enrollment, and program performance goals.
- Support program operations and major events, including orientations, graduations, site visits, and professional development activities.
- Manage trainee performance and disciplinary processes, including attendance concerns, formal warnings, performance improvement agreements, withdrawals, and dismissals.
Volunteer Coordinator
Catholic Charities of New York
New York, NY
12.2022 - 06.2023
- Maintain accurate records to track volunteer participation hours.
- Track and schedule volunteers based on skillset and availability.
- Establish and maintain professional relationships with corporations that are interested in staff volunteer opportunities.
- Developed volunteer training and professional guidelines and procedures.
- Conduct new volunteer orientation and training sessions to discuss requirements and expectations.
- Wrote, implemented and enforced volunteer program policies, procedures and standards.
- Manage recruitment efforts through media, web, social media and outreach.
- Construct volunteer service descriptions for each volunteer assignment.
- Produce screenings and evaluation tools to measure success of volunteer programs.
- 7-month contract ending June 30, 2023
Program Coordinator
One Community
Brooklyn, NY
12.2021 - 12.2022
- Manage the daily operation of a community-based organization that offers support to socially isolated seniors in Fort Greene and Clinton Hills
- Responsible for developing, implementing and managing community outreach and retention strategies.
- Research and identify appropriate partnerships that will lead to long term sustainable relationships within the community.
- Recruit participants through partner organizations, direct contacts and public forums.
- Assist participants in selecting and joining conversation groups.
- Assist in developing marketing materials, website content, presentations and displays to be used in partner recruitment and community outreach efforts.
- Provide daily phone or text messages to remind participants and moderators of their upcoming groups.
- Develop surveys and lead discussions to gather feedback to help improve the experience of participants.
- Managed and trained AmeriCorp staff member
- Lead training for new volunteers to become successful moderators.
- Maintain program files, audio recordings and records.
Program Coordinator
Kingsborough Community College
Brooklyn, NY
02.2018 - 12.2019
- Responsible for overall quality and management of a grant-funded program focused on providing financial and academic support to college freshmen enrolled in developmental Math and English courses.
- Planned, coordinated and lead activities to increase the student retention rate with the goal of encouraging academic achievement.
- Built positive relationships with other institutional departments to create collaborative programming for students.
- Facilitated professional development workshops that empower students by providing resources that increase professional growth and career-readiness.
- Managed projects within budget limits and track expenditures.
- Assured that expenses incurred are allowable and allocable to the project to which they are charged.
- Maintained updated records and provide quarterly reports to funders and executives that evaluate the programs progress.
- Acted as liaison between the CUNY Research Foundation and grant staff.
- Recognized and solved potential problems and evaluated program effectiveness.
- Conducted new hire onboarding process as well as maintaining confidential personnel files.
Museum Educator
Museum of Jewish Heritage
New York, NY
12.2009 - 02.2018
- Managed and supported the Education Departments Docent and Speakers Bureau volunteers.
- Ensured volunteers were properly informed about the Museum and their duties through orientation meetings.
- Worked continually with docents to improve touring and teaching skills to cultivate familiarity in all collections with various audiences.
- Provided training that aligned with NYC DOE academic standards.
- Encouraged volunteers to enhance their touring skills, knowledge of the collection and maintaining current on museum best practices.
- Ensured that docents and speakers understood the needs of teachers, students and museum visitors.
- Created a welcoming, collaborative environment for all volunteers.
- Gathered information on volunteers skills availability and goals to match volunteers with appropriate opportunities
- Scheduled, coordinated and assigned volunteers to museum tours and speaking engagements.
- Maintain programs budget, track expenses and compile estimate cost models.
- Provide bi-monthly reports to the Director of Education about onsite and offsite programming.
Education
Bachelor of Arts - Fine Arts
SUNY Purchase
Purchase, NY08-2002
Skills
- Community outreach and engagement
- Program management
- Problem-solving skills
- Volunteer management
- Recruitment strategies
- Relationship building
Timeline
Recruitment and Admissions Manager
NPower
07.2023 - Current
Volunteer Coordinator
Catholic Charities of New York
12.2022 - 06.2023
Program Coordinator
One Community
12.2021 - 12.2022
Program Coordinator
Kingsborough Community College
02.2018 - 12.2019
Museum Educator
Museum of Jewish Heritage
12.2009 - 02.2018
Bachelor of Arts - Fine Arts
SUNY Purchase