Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Branch

Antioch,CA

Summary

Dedicated professional with a proven track record at First Student Transportation, enhancing student well-being and streamlining communication. Excelled in fostering teamwork and collaboration, alongside proficient report writing. Achieved significant improvements in service delivery through effective communication and organizational skills, ensuring safe and efficient transport for special needs students.

Overview

3
3
years of professional experience

Work History

Special Needs Bus Monitor

First Student Transportation
07.2023 - Current
  • Participated in regular team meetings with other bus monitors, drivers, and school staff to discuss best practices and ensure quality service delivery.
  • Enhanced communication between parents, school staff, and transportation department by promptly addressing concerns and providing updates on student progress.
  • Assisted students in using assistive devices such as wheelchairs or lifts when necessary, ensuring their safe transport on the bus.
  • Enhanced student well-being by promptly addressing any health or medical concerns that arose during transportation and notifying appropriate parties as needed.
  • Fostered strong relationships with school staff members to facilitate seamless transitions from classroom settings to transportation services for special needs students.

Special Needs Bus Monitor

Student Transportation of America, STA
10.2022 - 07.2023
  • Participated in regular team meetings with other bus monitors, drivers, and school staff to discuss best practices and ensure quality service delivery.
  • Enhanced communication between parents, school staff, and transportation department by promptly addressing concerns and providing updates on student progress.
  • Maintained accurate records of student attendance and incident reports, contributing to a well-organized system for tracking student performance.
  • Developed strong rapport with students by consistently demonstrating patience, empathy, and understanding of their unique requirements.

Security Officer

Sterling Security
11.2021 - 07.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Verified and entered guest information in security database.
  • Generated comprehensive reports utilizing company software.

Education

High School Diploma -

Citrus High School
Porterville, CA

Skills

  • Patience and tolerance
  • Confidentiality and privacy
  • Reliability and punctuality
  • Teamwork and collaboration
  • Multitasking
  • Organizational skills

Timeline

Special Needs Bus Monitor

First Student Transportation
07.2023 - Current

Special Needs Bus Monitor

Student Transportation of America, STA
10.2022 - 07.2023

Security Officer

Sterling Security
11.2021 - 07.2022

High School Diploma -

Citrus High School
Tracy Branch