Jazmyn Welch
Dallas,TX
Summary
Experienced Customer Service Manager with 4 years of experience in leading and managing a team of customer service representatives to achieve a 20% increase in customer satisfaction ratings. Successfully developed and implemented new customer service policies and procedures resulting in a 15% reduction in customer complaints. Skilled in working with cross-functional teams to deliver projects on time and within budget.
Compassionate with professional experience as Special Needs Bus Monitor. Skilled in ensuring safety and security of children during transportation, adept at addressing individual needs, employing patience and sensitivity. Demonstrated ability to build strong relationships with students, parents, and school staff while making positive contributions to team objectives.
Overview
7
7
years of professional experience
Work History
Special Needs Bus Monitor
Dallas Independent School District, DISD
Dallas, TX
11.2024 - Current
- Greeted students and family members or caregivers at each stop.
- Documented daily attendance records for each student on bus route.
- Coordinated and executed safety drills and directed passengers in evacuation.
- Adhered to district policies regarding student discipline and safety procedures.
- Reviewed and followed Individual Education Program (IEP) plan for each student.
- Communicated with bus driver to inform about student safety or request assistance.
- Encouraged positive interaction among students on the bus.
- Reported accidents or hazardous situations immediately to supervisor.
- Provided guidance and support to students while maintaining a safe, orderly environment on the bus.
Assistant Manager
QuikTrip
Dallas, TX
04.2024 - Current
- Attending to walk-in customers and taking inbound customer calls
- Striving to understand the needs of each customer
- Recommending appropriate products, finding solutions and suggesting alternatives
- Sourcing, quoting and buying-in specific products for customers if necessary
- Resolving customer queries and problems to their satisfaction in as short a time as possible
- Utilising order and pricing systems and ensuring information is accurate
- Advising customers when special orders have arrived and assembling parcels
- Processing customer invoices and payment transactions using POS terminals
- Using CRM system to record and update customer interactions
- Ensuring the confidentiality of all customer data
- Keeping abreast with merchandising material, new stock and end-of-line products
- Ensuring proper and up-to-date product display and signage in-store
- Taking preemptive action concerning health, safety and waste procedures
- General inventory, sales and financial administration
Supervisor, Customer Service
RaceTrac Petroleum, Inc.
Dallas, TX
08.2018 - 01.2024
- Experienced Customer Service Manager with 4 years of experience in leading and managing a team of customer service representatives to achieve a 20% increase in customer satisfaction ratings
- Successfully developed and implemented new customer service policies and procedures resulting in a 15% reduction in customer complaints
- Skilled in working with cross-functional teams to deliver projects on time and within budget
- Striving to understand the needs of each customer
- Recommending appropriate products, finding solutions and suggesting alternatives
- Sourcing, quoting and buying-in specific products for customers if necessary
- Resolving customer queries and problems to their satisfaction in as short a time as possible
- Utilising order and pricing systems and ensuring information is accurate
- Supervised a team of 15+ ensuring each clerk was engage, mannerable
- Processing customer invoices and payment transactions using POS terminals
- Using CRM system to record and update customer interactions
- Ensuring the confidentiality of all customer data
- Keeping abreast with merchandising material, new stock and end-of-line products
- Ensuring proper and up-to-date product display and signage in-store
- Taking preemptive action concerning health, safety and waste procedures
- General inventory, sales and financial administration
Customer Service Representative
Jacquelines Excellence
Dallas, TX
01.2018 - 08.2022
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client
- Identified consumer needs, clarified information and researched issues to provide alternative solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers
- Forwarded calls to management if outstanding issue required immediate resolution
- Completed paperwork within established guidelines to document consumer requests
- Tracked programs and provided services to improve consumer retention
- Maintained accurate records of incoming calls in internal database
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
Education
High School -
Lincoln High School
06.2018
Skills
- Customer service
- Communication skills
- Supervising experience
- Management
- Computer skills
- Microsoft excel
- Microsoft office
- Guest services
- Leadership
- Typing
- Cash handling
- Time management
- Windows
- Microsoft outlook
- Writing skills
- Hospitality
- Safety awareness
- Child development
- Confidentiality and privacy
- Observation and monitoring
- Patience and tolerance
- Reliability and punctuality
- Professionalism and ethics
- Physical assistance
- Patience and tact
Timeline
Special Needs Bus Monitor
Dallas Independent School District, DISD
11.2024 - Current
Assistant Manager
QuikTrip
04.2024 - Current
Supervisor, Customer Service
RaceTrac Petroleum, Inc.
08.2018 - 01.2024
Customer Service Representative
Jacquelines Excellence
01.2018 - 08.2022
High School -
Lincoln High School