Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Work Preference
Timeline
Open To Work
Hi, I’m

Tracy Brown

Gaston,SC
Tracy Brown

Summary

looking for a full-time general management and C store operations . I have 25 plus years and management customer service.

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

1
Certification
25
years of professional experience

Work History

Pop's mart fuels
Gaston, US

General Management
09.2020 - Current

Job overview

  • Managed daily operations, including scheduling, inventory management, and customer service
  • Maintained high standards of quality control to ensure customer satisfaction
  • Negotiated contracts with vendors to secure favorable pricing terms
  • Provided ongoing coaching and mentoring to team members, supporting their professional development
  • Resolved customer complaints or issues promptly while maintaining a positive brand image
  • Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
  • Drove operational excellence initiatives resulting in an overall efficiency gain of XX%
  • Developed and executed strategies to improve employee engagement and retention
  • Managed vendor relationships, negotiating contracts for favorable terms

Applegreen/Expresslane
Pelion, US

General Management
02.2017 - 09.2020

Job overview

  • Led a team of 15 employees, providing guidance and support to ensure efficient operations
  • Managed daily operations, including scheduling, inventory management, and customer service
  • Achieved increased sales through effective staff training and motivation
  • Conducted performance evaluations for team members
  • Resolved customer complaints
  • Maintained high standards of quality control and food safety to ensure customer satisfaction

Education

Madison Central High School
Richmond, KY

High School

University Overview

All Required

Skills

  • Financial analysis
  • Food industry
  • Phone etiquette
  • Customer service
  • Restaurant management
  • Coffee experience
  • POS Systems Passport Registers
  • Food handling
  • Team motivation
  • Conflict management
  • Hospitality management
  • Heavy lifting
  • Hospitality
  • Financial report interpretation
  • Hotel experience
  • Budget management
  • Restaurant experience
  • Phone communication
  • Supervising experience
  • Leadership
  • Loss prevention
  • Guest relations
  • Kitchen experience
  • Shift management
  • Interviewing
  • Handling customer inquiries
  • Managing budgets in a finance role
  • Management
  • Mentoring
  • Financial acumen
  • Organizational skills
  • Computer operation
  • Food service management
  • Retail store cleaning experience
  • Emergency response procedures
  • Time management
  • Food safety
  • Computer skills
  • Sales data analysis
  • Cash handling
  • Customer complaint resolution
  • Sales analysis
  • Food service
  • Team management

Certification

Driver's License, 12/25, 12/33, Class D, 01/26, 01/33, South Carolina

Languages

Languages
English

Personal Information

Personal Information
  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-Site

Salary Range

$45000/yr - $200000/yr

Timeline

General Management
Pop's mart fuels
09.2020 - Current
General Management
Applegreen/Expresslane
02.2017 - 09.2020
Madison Central High School
High School
08/1988

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Tracy Brown