Tracy Brown
Mapleshade,NJ
Summary
Seeking a position that will benefit from my life experience, positive interaction skills and knowledge in a group or an individual setting to enhance lives of others
Overview
1
1
Certification
17
17
years of professional experience
Work History
Medical Receptionist
CSL Plasma
Maple Shade Township, NJ
10.2022 - 08.2025
- Managed patient scheduling and appointment confirmations to optimize clinic flow.
- Assisted patients with registration processes and insurance verification procedures.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Maintained accurate electronic health records using [specific EHR system].
- Implemented improvements in front desk operations to increase efficiency and reduce wait times.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
Receptionist
Twin Oaks Community Services
Mount Holly, NJ
11.2008 - 06.2019
- Duties included answering phones in a professional manner, greeted clients, guests and staff at front desk and direct to desired location, provided peer support when necessary.
Integrated Case Management Services (ICMS) Secretary
Twin Oaks Community Services
Mount Holly, NJ
11.2008 - 06.2018
- Duties included maintaining confidentiality of records relating to clients’ treatment, guided clients in the development of skills or strategies for dealing with their problems, prepared and maintained all required treatment records and reports.
Education
High School Diploma -
Plainfield High School
Plainfield, NJ06-1989
No Degree - Certified Medical Assistant
Camden County College
Camden, NJ06-2026
Skills
- Motivated, organized, very flexible, willing to learn, good judgment, decision making and problem solving skills
Certification
Certified Peer Support Speacialist
Timeline
Medical Receptionist
CSL Plasma
10.2022 - 08.2025
Receptionist
Twin Oaks Community Services
11.2008 - 06.2019
Integrated Case Management Services (ICMS) Secretary
Twin Oaks Community Services
11.2008 - 06.2018
High School Diploma -
Plainfield High School
No Degree - Certified Medical Assistant
Camden County College
Accomplishments Training
- Currently enrolled in Consumer Connections CORE Training, 2014-07-01
- Completed WRAP Training (Wellness Recovery Action Plan)
- Completed CPR Training
- Completed Suicide Prevention Training
- Completed Trauma Care Training
- Member of Ethics Committee, 2009-01-01, current