Job Search Status
Open to workDesired start date: Immediately
Open To Work
Tracy Buckland
Casino Table Games Supervisor/Dealer
Waiteville,WV
Work Preference
Summary
Dynamic Casino Table Games Supervisor with over 16 years of experience in managing operations, mentoring staff and possessing strong communication and organizational skills. Expertise in compliance monitoring and guest relations, consistently delivering exceptional service and maintaining game integrity in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Casino Table Games Supervisor/Dealer
The Greenbrier Hotel
White Sulphur Springs, WV
07.2010 - Current
- Mentoring staff on game procedures and customer service excellence.
- Supervising daily operations of table games, ensuring compliance with state gaming regulations and company policies.
- Monitoring game integrity and player interactions to foster a secure environment.
- Resolving guest disputes effectively, maintaining professionalism and ensuring positive experiences.
- Managing table games operations, ensuring smooth gameplay and timely resolution of disputes.
- Handling escalated customer issues professionally, achieving satisfactory resolutions for all parties involved.
- Proficiently working in a fast-paced, dynamic environment while handling stressful situations and maintaining composure and professionalism under pressure.
Assistant Accountant
Hollow Hill Farm
Paint Bank, VA
04.2006 - 04.2010
- Managed accounts payable and receivable processes to ensure timely payments and accurate record-keeping.
- Assisted in preparing monthly financial statements, enhancing reporting accuracy and compliance.
- Reconciled bank statements with general ledger entries to maintain financial integrity.
- Collaborated with team members to streamline invoicing procedures, improving efficiency in processing times.
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
Education
High School Diploma -
James Monroe High School
Lindside,WV05.2005
Skills
- Detail-oriented record management
- Complaint resolution
- Excellent guest relations
- Effective multitasking
- Strong communication
- Enhanced organizational abilities
- Commitment to professional standards
- Journal entries
- Financial account reconciliation
- Microsoft Excel expertise
- Data entry proficiency
- Accounts receivable processing
Timeline
Casino Table Games Supervisor/Dealer
The Greenbrier Hotel
07.2010 - Current
Assistant Accountant
Hollow Hill Farm
04.2006 - 04.2010
High School Diploma -
James Monroe High School