Robin Cheeseborough
ACHIEVEability
Philadelphia,PA
13
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
Constituent Service Advisor
4 Years 6 Months- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction.
Community Development Volunteer
13 Years 3 Months- Data Entry
- Manage incoming and outgoing phone calls and voice mail
- Assist clients with preparation of Utility Assistant Grants
- Sign Clients in and out of facility
- Provide assistance to clients with housing issues
- Attend community meetings
- Inform community of any upcoming meetings.
Administration Support
4 Months- Data Entry
- Claims Reassigment
- Transcribing After Hour Voicemails left by Members and then assign to the appropriate Department
- Create cases for Members whom reach out via Email
Patient Care Technician
2 Years 3 Months- Grooming (Bathing, Hair Care, Dressing Assistance)
- Errands( Shopping, Laundry, Light Cleaning)
- Meal Preparation
- Ambulation (Therapy, Walks, Range of Motions Doctor Appointments)
- Managing Finances
- Social Activities
- Incontinence Care
Accounts Manager
2 Years 6 Months- Data Entry
- The reconciliation of unpaid claims / unpaid services
- Resubmitting and reprocessing claims
- Client billing / Insurance Billing
- Pre billing reports
- Claim adjustments
- Payment processing
- Verification of insurance coverage
- Posting Payments
- Correction of Claims.
Education
Commonwealth Diploma Program
Skills
Seeking to acquire a position that enhances the mission and vision of the organization and offers training
growth and the opportunity for advancement.
SKILLS
ACHIEVEMENTS AND QUALIFICATIONS PROFILE
Team Player
Organized
Time Management Skills
Excellent Oral Communications Skills
Excellent Customer Service Skills
Ability to work independently
Able to multi task
Able to learn and implement new information
40 WPM
8000 KSPH
Microsoft Word
Windows
Ms Dos
WordPerfect
Excel
Outlook
SoftWare Applications
Microsoft Word
Ms Dos
WordPerfect
Outlook
Excel and PowerPoint
Credible
NaviNet
Promise
City of Philadelphia Website
Timeline
Constituent Service Advisor
State Repersenative
01.2022 - CurrentRead More
Administration Support
Health Advocate
11.2019 - 03.2020Read More
Patient Care Technician
EXCEL HOME CARE
07.2017 - 10.2019Read More
Accounts Manager
Community Council
11.2015 - 05.2018Read More
Community Development Volunteer
ACHIEVEability
04.2013 - CurrentRead More
Commonwealth Diploma Program
Read More