Tracy Busick
Atlanta,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Rep position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
License Specialist
Prairie State Gaming
Bloomington, IL
2019.01 - Current
- Prepare new locations for the addition of video games in their establishments
- Track each municipality video gaming fees, procedures and contact
- Utilize Microsoft office and Salesforce
- Assist with preparing the Illinois Gaming Board applications for new locations for approval
- Look up municipality ordinances and meeting minutes for references to video gaming and amusement machines
- Ensured compliance with regulatory standards by staying up-to-date on licensing requirements and industry best practices.
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Collector
Prairie State Gaming
Bloomington, IL
2017.10 - 2019.01
- Collect money from Video Gaming Terminals, restock money in Redemption terminals and ATMs
- Audit money collected from VGT, ATM and RT
- Compile audit repo
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
- Delivered exceptional customer service on collection stops and maintained calm and professional demeanor.
Food Delivery Driver
Schwan's Home Delivery Service
Bloomington, IL
2017.04 - 2017.10
- Deliver and sell food off my truck
- Drive a specific route with current customers also get new customers by going door to door
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
Merchandiser
SAS RETAIL
Orange, CA
2015.05 - 2017.04
- Reset shelves, read plan
- Grams, take pictures, upload pictures, cut in new items, inventory
- Skills Used: Read plan
- Grams, reset products
- Arranged consistent shelves, bins, and racks at 4 locations by following established planograms.
Manager
Mkm Oil
Eureka, IL
2007.06 - 2015.05
- Cash handling ATM
- Lottery
- Interviewing, hiring
- Enter invoices through a PDI system
- Manage 5-7 employees
- Microsoft word
- Filing
- Customer Service
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Defined clear targets and objectives and communicated to other team members.
Skills
- Proficient in Excel, Word and Sales Force
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
Timeline
License Specialist
Prairie State Gaming
2019.01 - Current
Collector
Prairie State Gaming
2017.10 - 2019.01
Food Delivery Driver
Schwan's Home Delivery Service
2017.04 - 2017.10
Merchandiser
SAS RETAIL
2015.05 - 2017.04
Manager
Mkm Oil
2007.06 - 2015.05