Tracy Casarrubias
Albuquerque
Summary
Experienced and motivated professional with over a decade of valuable customer service expertise across various job titles and roles. Demonstrates dedication and a strong work ethic, allowing for seamless adaptation to different environments and tasks. Committed to continuous growth and advancement, always seeking opportunities to further enhance skills and contribute to the success of the organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Login Technician
Eurofins ABQ
06.2021 - Current
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Managed shipping for our department to make sure clients had what was needed to fulfill analysis request.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Developed detailed reports documenting test results for analysis by engineers.
- Answered phone to take messages or redirect calls to colleagues.
- Performed data entry duties to update client information in databases.
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Reviewed files, records and other documents to obtain information or respond to request
- Conducted laboratory tests to analyze the properties of compounds, such as pH levels, solubility, and boiling points.
- Developed protocols for quality control procedures in order to ensure product safety and consistency.
Beertender
Gravity Bound Brewing Co.
10.2021 - Current
- Cleaning and stocking glassware, bar equipment, and workstations.
- Handling multiple tasks simultaneously while maintaining attention to detail.
- Continually monitoring patron alcohol consumption levels for responsible drinking practices.
- Utilizing POS systems for order entry accuracy and efficient payment processing.
- Maintaining an accurate cash drawer throughout shift and ensuring proper balance at the end of each shift.
Beertender
Boxing Bear Brewing
03.2020 - 06.2021
- Resolving customer complaints in a professional manner while adhering to company policies and procedures.
- Cleaning and stocking glassware, bar equipment, and workstations.
- Ensuring that all food items are prepared according to company standards and specifications.
- Continually monitoring patron alcohol consumption levels for responsible drinking practices.
- Cross-training on various roles within the restaurant and bar operations.
- Maintaining an accurate cash drawer throughout shift and ensuring proper balance at the end of each shift.
- Trained new bartenders on drink preparation and upselling techniques.
General Manager /Beertender
Lizard Tail Brewing Co.
02.2016 - 07.2020
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- In charge of the organization of the bi-weekly payroll.
Dispatcher
Security USA
01.2015 - 01.2016
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Education
Some College (No Degree) - Criminology
Central New Mexico Community College
Albuquerque, NMHigh School Diploma -
Cibola High School
Albuquerque, NM05-2010
Skills
- Customer-Focused Sales
- Equipment Maintenance
- Marketing Promotion Expertise
- Social Media Engagement
- POS System Management
- Efficient Schedule Coordination
- Accurate Data Entry
- Precise Pouring Methods
- Cleanliness and hygiene
Certification
- NM Alcoholic Beverage Control Server Certificate.
Languages
Spanish
Native/ Bilingual
Education and Training
false,other,other
References
References available upon request.
Timeline
Beertender
Gravity Bound Brewing Co.
10.2021 - Current
Login Technician
Eurofins ABQ
06.2021 - Current
Beertender
Boxing Bear Brewing
03.2020 - 06.2021
General Manager /Beertender
Lizard Tail Brewing Co.
02.2016 - 07.2020
Dispatcher
Security USA
01.2015 - 01.2016
Some College (No Degree) - Criminology
Central New Mexico Community College
High School Diploma -
Cibola High School
Similar Profiles
Annette TrujilloAnnette Trujillo
Medical Transport at ABQ CabMedical Transport at ABQ Cab
Brittany RussellBrittany Russell
Kids Pastor at Harvest ABQKids Pastor at Harvest ABQ
Lanita SmithLanita Smith
Tax Reporting Associate at Iconma LLC. Contractor, ABQ. NM - Raymond JamesTax Reporting Associate at Iconma LLC. Contractor, ABQ. NM - Raymond James