Tracy Caster
Northfield,OH
Summary
Patient-focused Certified Ophthalmic Assistant with more than 32 years of experience and success in delivering outstanding care in the Ophthalmology field. Adept at developing robust programs to educate technicians and improve patient outcomes.
Overview
27
27
years of professional experience
Work History
Clinical Supervisor
University Hospitals Eye Institute
06.2019 - 08.2022
- Lead and directed a team of 31 clinical personnel and support staff.
- Responded to crisis situations with calm and professional approach to optimize support.
- Monitored, analyzed, and corrected staff performance and worked with technician leads to raise standards of practice.
- Ensured safety and compliance.
- Team management
- Skill building
- Policy and procedure improvements
- Patient education and advocacy
- New employee training
- Schedule coordination
- Kronos timekeeping
- Procurement/PO's/Capital requests
Certified Ophthalmic Assistant
University Hospitals Eye Institute
Cleveland, OH
02.1996 - 06.2019
- Documented patient medical history and information utilizing EHR with commitment to accuracy.
- Performed Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
- Maintained inventory of medical supplies and tools to address needs of patients.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
- Training of new clinical staff on clinic work flow, patient vision screening, OCT (Stratus/Cirrus/Heidelberg and Optos), Topcon fundus photos, Topography, Lensometry, A-Scan biometry (Lenstar/IOL Master and Manual).
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
Education
High School Diploma -
Nordonia High School
Macedonia06.1990
Skills
- Operational Standards
- Medical and Clinical Supervision
- EMR Systems
- Staff Training
- Patient Health Education
- Staff Development
- Facility Inspections
- Developing Training Programs
- Quality Assurance Controls
- Medical Records Management
- Direct Patient Care
Timeline
Clinical Supervisor
University Hospitals Eye Institute
06.2019 - 08.2022
Certified Ophthalmic Assistant
University Hospitals Eye Institute
02.1996 - 06.2019
High School Diploma -
Nordonia High School
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