Tracy Chin
Orlando,Florida
Summary
Dynamic and results-driven professional with a strong background in inside sales, relationship management, and business development. Selected from a highly competitive pool for the United States Secret Service, showcasing exceptional skills in strategic planning and problem-solving. Committed to continuous learning, demonstrated by completing AI courses from DeepLearning.AI and IBM. Currently enrolled in the prestigious NASM Elite Trainer Program, recognized for its rigorous standards and respected in the fitness industry. Proven track record in surpassing sales quotas and fostering client relationships. Proficient in CRM and Salesforce. Trained in law enforcement, child welfare, and extensive community volunteering. Demonstrates exceptional skills in communication, strategic planning, and problem-solving. Ready to leverage expertise to drive business growth and contribute to organizational success.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Account Manager (Inside Sales & Business Development)
Staples Business Advantage
Maitland, FL
01.2008 - 01.2024
- Drive Revenue Growth: Consistently exceeded sales targets by identifying new opportunities, fostering high-value relationships, and implementing strategic account management
- Optimize Sales Processes: Streamlined business processes and enhanced customer experience through collaboration with cross-functional teams and leveraging CRM tools like Salesforce
- GPO and SLED Account Management: Managed specialized Group Purchasing Organization (GPO) contracts and State, Local, and Education (SLED) programs, achieving a 15% increase in contract utilization
- Business Development: Identified and pursued new business opportunities within assigned accounts and territories, contributing to overall company growth
Special Agent
United States Secret Service
Washington, DC
01.2007 - 12.2007
- Selected from a highly competitive pool of 27,000 applicants, with only 1% successfully hired
- Overcame an 80% polygraph failure rate to secure a position as a Special Agent
- Operated with Top Secret clearance
- Received comprehensive training at the Federal Law Enforcement Training Center
Credit Card Financial Services Advisor
J.P. Morgan Chase
Lake Mary, FL
01.2004 - 12.2007
- Advised clients on diverse credit card products and services, developing personalized financial strategies to meet specific needs and goals
- Fostered strong client relationships by providing exceptional financial guidance and support
State Certified Child Protective Investigator
Florida Department of Children and Families
Orlando, FL
01.2001 - 12.2004
- Selected for a specialized task force to address critical cases
- Managed a backlog of cases with an estimated 20% increase in efficiency by implementing strategic assessment techniques
- Conducted investigations to ensure the safety and well-being of children
- Certified Domestic Violence Court Advocate, Harbor House: Provided expert support and advocacy for victims of domestic violence
Service Associate III
Bank of America
Winter Springs, FL
01.1997 - 12.2002
- Provided exceptional customer service and support, handling a wide range of financial transactions and inquiries
Education
Clinical Psychology post-graduate coursework -
Troy State University
01.2008
BSc - Criminology & Psychology, Health Services Administration (40 credits)
University of Central Florida
01.1999
Associates of Arts -
Valencia College
01.1994
Skills
- Business Development
- Account Management
- Inside Sales
- Strategic Planning
- Client Relationship Management
- Crisis Management
- Forensic Interviewing
- CRM Proficiency (Salesforce)
- Financial Services Advisory
- Law Enforcement Techniques
- Child Welfare and Advocacy
- Effective Communication
- Teamwork
- Problem Solving
- Adaptability
- Leadership
Certification
- AI For Everyone - DeepLearning.AI
- Introduction to Artificial Intelligence (AI) - IBM
- Currently enrolled in the prestigious NASM Elite Trainer Program
Accomplishments
Award-winning Fitness Competitor (Ms. Health & Fitness nominee)
Additionalinformation
Available upon request, linkedin.com/in/tracyechin
Volunteer Experience
- Pediatric Cancer Basecamp.org
- Harbor House Domestic Violence Court Advocate
- Headstart
- Best Buddies
- Child Advocacy
Timeline
Senior Account Manager (Inside Sales & Business Development)
Staples Business Advantage
01.2008 - 01.2024
Special Agent
United States Secret Service
01.2007 - 12.2007
Credit Card Financial Services Advisor
J.P. Morgan Chase
01.2004 - 12.2007
State Certified Child Protective Investigator
Florida Department of Children and Families
01.2001 - 12.2004
Service Associate III
Bank of America
01.1997 - 12.2002
Clinical Psychology post-graduate coursework -
Troy State University
BSc - Criminology & Psychology, Health Services Administration (40 credits)
University of Central Florida
Associates of Arts -
Valencia College
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