Tracy Ciganek
Naperville,IL
Summary
Detail-oriented team player with 18+ years of experience, strong organizational skills, the ability to handle multiple projects simultaneously with a high degree of accuracy, and a proven knowledge of sales, event management, marketing, and vendor and customer communications.
Overview
26
26
years of professional experience
Work History
Customer Success/Sales Support Specialist
Tributary Sales Resources
01.2019 - Current
- Worked on Houghton Mifflin Harcourt and Vista Higher Learning accounts to provide support to the Sales Representatives and their customers in the K-12 textbook publishing industry
- Answered an average of 30 emails/phone calls per day addressing client needs ranging from creating proposals, providing product information, and problem solving
- Manage workflow and prioritize assigned tasks from 7 sales reps and 1 regional manager
- Filled in for open territories as well as covered for reps when on PTO
- Carried out email and phone call campaigns to generate leads
- Coordinated order processing and fulfillment to enhance customer satisfaction.
- Streamlined communication between sales teams and clients to improve service efficiency.
- Developed and implemented strategies to increase customer engagement, resulting in higher satisfaction levels.
- Conducted regular check-ins with clients to assess needs, ensuring proactive support and relationship building.
- Collaborated with cross-functional teams to resolve customer issues and improve service delivery processes.
- Analyzed customer usage data to help identify gaps to help customer reach their goals,
Volunteer
Young Naperville Singers
09.2023 - Current
- Current Board Member Young Naperville Singers
- Volunteered and co-chaired various school and non-profit committees
- Organized, assigned and managed various events and fundraisers, sourcing resources, managing deadlines and maximizing revenues while lowering costs
- Utilized my creativity and time management skills to get the job done on time and under budget.
Owner/Event Floral Designer
Elegant Blooms
12.2005 - Current
- All aspects of running a successful single proprietor home based business:
- Manage all client communication from managing proposals, event coordination and bill management
- Manage all business activities: financial records, tax requirements, vendor management - shipping and receiving
- Being flexible to deal with ever changing prices in the market to maximize profit margins
- Arrange all aspects of business social media sites from planning, to developing and maintaining content, directing the web development team to provide an enhanced user experience while assisting in QA and troubleshooting
- Creative floral designer providing custom designs for the individual using a wide variety of design concepts to create floral scapes
- Project Management, supervising the set up of events and utilizing strong time management skills.
Floral Designer/Buyer
Pesche’s Florist
08.2002 - 01.2004
Floral Designer
Chicagoblooms Florist
02.2002 - 10.2002
Floral Designer
Richard Salome Florist
09.2000 - 10.2002
- Marketing, Advertising and Communications
Account Executive
Foote Cone & Belding
08.1999 - 09.2000
- Managed the Taco Bell Account for North East Markets
- Analyze market data to come up with market trends
- Research advertising and sponsorship opportunities within market
- Prepare promotional plans and sales outlines for staff, write copy as needed
- Order advertising materials for stores.
- Gained understanding of goals, objectives and processes to meet client business needs.
Education
Floral Design
New York Botanical Garden School of Floral Design
Bronx, NY2000
Bachelors of Arts - Broadcast Communication
University of South Florida
Tampa, FL1994
Skills
- Sales Force Lightning
- MS Word, Excel and PowerPoint
- Customer Account Management
- Prospect Lead Generation
- Brand Alignment Strategy
- Sales Territory Management
- Revenue Growth
- Marketing Initiatives
- Researching Trends
- Customer Satisfaction and Needs Assessments
- Order Accuracy
- Promotional Events
- Customer Engagement and Support Strategies
- Project Management
- Sales support
- Cross-functional coordination
- Customer onboarding
- Building rapport
- Professional telephone demeanor
- Lead generation
- Report generation
- Problem resolution
- Report preparation
- Complaint handling
- Customer relations
- Data analysis
- Data visualization and presentations
Timeline
Volunteer
Young Naperville Singers
09.2023 - Current
Customer Success/Sales Support Specialist
Tributary Sales Resources
01.2019 - Current
Owner/Event Floral Designer
Elegant Blooms
12.2005 - Current
Floral Designer/Buyer
Pesche’s Florist
08.2002 - 01.2004
Floral Designer
Chicagoblooms Florist
02.2002 - 10.2002
Floral Designer
Richard Salome Florist
09.2000 - 10.2002
Account Executive
Foote Cone & Belding
08.1999 - 09.2000
Floral Design
New York Botanical Garden School of Floral Design
Bachelors of Arts - Broadcast Communication
University of South Florida
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