Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Clark

Tulsa,OK

Summary

Seeking a position in organization in which can greatly utilize aptitude for problem-solving and repairing things of diverse natures. Experience was acquired within 15 years of working in NOC environments amongst various other environments. Have learned time management and problem-solving with various procedural protocols which has enhanced business performance. Operate well in both individual and team capacities.

Overview

24
24
years of professional experience

Work History

Installer

BCE, Owasso OK
08.2016 - Current
  • Entire installation process, from delivery to completion, of shelving and high density mobile systems and other similar products
  • Essential Duties and Responsibilities include working with installation crew made of Installers and/or Install helpers
  • Reading drawings, blueprints and other specifications to determine method of installation, work procedures, and material, tools, and work aid requirements
  • Installed rails, floor, carriages, and shelving
  • Fits and fastens into specified position on wall and/or floor
  • Utilized various tools to accomplish tasks, including frequent and prolonged use of hammer drill
  • Load and unloading trucks outside.

OPERATIONS TECHNICIAN II

Lumen
12.2018 - 01.2021
  • Maintained automated processing between systems, identified missing data and manually processed incomplete transactions.
  • Improved team output by improving processes to eliminate operational bottlenecks.
  • Reviewed processing errors and helped track down root causes.
  • Researched database failures and collaborated with operations team to resolve problems.
  • Utilized problem-solving skills to quickly diagnose and resolve complex operational challenges.
    • Networking, development, database, troubleshooting and support)
    • Working knowledge of Ethernet, MPLS, IP, routing and switching-VoIP/telephony, DWDM, SONET/TDM
    • Working knowledge of Information Technology concepts (information security, operating systems,
    • Ability to diagnose, identify, and isolate Layer 1 through Layer 3 network issues
    • Monitored multiple systems simultaneously while ensuring high levels of accuracy.
    • Good customer-service skills, professionalism, courtesy
    • Good time management skills and ability to complete tasks on-time
    • Knowledge and experience with Microsoft software applications (Outlook, Excel, Word, Visio)
    • Familiar with Routing protocols (BGP, IS-IS, OSPF)

NCC Infrastructure / Surveillance Engineer

Zayo Bandwidth Communication
02.2013 - 05.2016
  • Customer Trouble management: Accept customer inbound phone calls for circuit troubles on Zayo network
  • Generated trouble cases and assigned to various groups ( Dark fiber, SONE, FTT, Wave, IP etc.) as appropriated
  • Responsible for alarm response and pursuing resolution to closure on all open tickets cases for Dark fiber and Environmental alarms
  • Updates and expediting of escalations as protocol required.
  • Workload Management: Ensured all appropriate alarms/tickets are being identified and worked
  • Proactively monitored Zayo's network environmental alarms domestic and international and effectively transitioned open issues to other NCC shifts as necessary
  • Set up and coordinated dispatches for field personnel for various trouble reports ranging from access requests, site escorts, and major network dark fiber fault outages throughout the continental US as well as International UK
  • Worked with OSP & ISP technicians dispatched out on a wide variety of telecom/network equipment and troubles ranging from dark fiber faults, including DWDMs card replacements on backbone optical and digital infrastructure
  • Familiarity of OSP, ISP, interfaculty cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction
  • Knowledge of telecommunications testing standards and procedures testing across network
  • OTDRs length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion
  • Proficient with Saleforce, Netcool, and various monitoring platforms (Tetragenics, Dantel, Nortel /GoGlobal / 3500, and Infinera
  • Familiarity with network element management systems: Cisco CTC
  • NetSmart, M6 /Metasolv , Alcatel Lucent: 1830, 1626, Fujitsu:
  • Netsmart 1500

Cable Technician/ Cable Puller

TekSystems / Electra Link
11.2011 - 11.2012
  • Experience in complete pre-cabling preparation, installation of patch panels, punch down 66/110 blocks, 110-patch panel, and various data and voice jacks
  • Install, terminate, and test all forms of communication cabling familiar with all EIA/TIA standards
  • Capable of identifying, pulling and labeling Cat3, 5, 5e, 6 and Fiber Optic cable
  • Installing support structures (J-Hooks, support rings, cable slings and cable tray/ladder rack.)
  • Termination of work station outlets (110 style as well as Panduit)
  • Some exposure to closet dressing, termination of closet equipment and multi pair color code terminations
  • Used Fluke tester, familiar with relay rack/cabinet/cage construction
  • Assisted and supported in house security team as well
  • Installed and tested a variety systems and equipment which included security, CCTV, motion sensors and glass break sensors as well access controls, with little guidance.

Local Maintenance Tech II

Verizon Business Communications
02.2000 - 08.2010
  • Direct/coordinate troubleshooting activities in support of maintenance of digital and analog services for Verizon local customers
  • Open/Close Network Trouble Tickets
  • Utilize network elements, such as EWSD , DMS 100, 5E and Ericsson switches
  • Digital Cross Connects to identify and correct deficiencies for all aspects of Verizon Local terrestrial services
  • Technical disciplines, including Transmission (DSO/DS1/DS3/SONET)
  • Switching (Circuit-switching/SS7)
  • Responsibilities include, but were not limited to, remote testing of data and analog voice circuits
  • Dispatch and replacement of faulty network elements
  • Handling of Escalations both with customers and LECs
  • Coordination with customer vendors and supporting internal and external organizations, and Local Inter exchange carriers on trouble issues.

Education

Vocational - Intro to Electronic courses -

Tulsa Technology Center

Tulsa Technology

General Education

Independence High School
6.1985

Skills

  • Assembly Skills, Install Tech, Cable Install Tech, NOC Tech
  • Diagnosing and Troubleshooting router performance
  • Analyzing, identifying, and tracking outliers
  • Leadership, Interpersonal Communication, Teamwork
  • Problem Solving, Decision Making, Adaptability
  • Critical thinking, paying attention to detail

Timeline

OPERATIONS TECHNICIAN II

Lumen
12.2018 - 01.2021

Installer

BCE, Owasso OK
08.2016 - Current

NCC Infrastructure / Surveillance Engineer

Zayo Bandwidth Communication
02.2013 - 05.2016

Cable Technician/ Cable Puller

TekSystems / Electra Link
11.2011 - 11.2012

Local Maintenance Tech II

Verizon Business Communications
02.2000 - 08.2010

Vocational - Intro to Electronic courses -

Tulsa Technology Center

Tulsa Technology

General Education

Independence High School

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